Senior Service Delivery Lead, Client Engineering

NTT Limited; Petaling Jaya; Hybrid; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA Malaysia is seeking a Senior Team Lead, Service Delivery Client Engineering to drive remote support for a wide range of service delivery activities, including first-call resolution for EUC services, incident analysis, and proactive maintenance.

You will manage L1, L1.5 engineers and technical leads, ensure services are delivered against SLAs, oversee daily huddles, and push for improvements. The role involves coordinating with stakeholders and ISO readiness in a hybrid work environment.

Qualifications

• Seasoned knowledge of IT infrastructure and systems.
• Seasoned understanding of IT operations.
• Demonstrates problem analysis and solution formulation skills.

Responsibilities

• Manage the overall team of L1, L1.5 engineers and technical leads.
• Ensure client services are delivered per SLA and report deviations.
• Lead daily huddles and drive performance-enhancement solutions.
• Identify gaps in processes and recommend improvements.
• Contribute to new client transitions and project readiness.

Skills

IT infrastructure

IT operations

Analytical thinking

People management

Cross-cultural communication

Adaptability

Education

Bachelor's degree in Information Technology or related field

Microsoft Certification (Azure, MCSA, MCSE)

Tools

Active Directory

Exchange

Skype for Business

Windows Server

Windows Azure

Job description

NTT DATA Malaysia is seeking a Senior Team Lead, Service Delivery Client Engineering to drive remote support for a wide range of service delivery activities, including first-call resolution for EUC services, incident analysis, and proactive maintenance.

You will manage L1, L1.5 engineers and technical leads, ensure services are delivered against SLAs, oversee daily huddles, and push for improvements. The role involves coordinating with stakeholders and ISO readiness in a hybrid work environment.