Senior Team Lead, Service Delivery & Client Engineering

NTT MSC Sdn Bhd; Selangor; Hybrid; MYR 140,000 - 210,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Senior Team Lead, Service Delivery Client Engineering to drive remote support and lead L1/L1.5 engineers, ensuring delivery of services per SLA and guiding ongoing improvements. Hybrid working environment with a focus on information technologies and client experience.

The role requires a strong background in IT infrastructure, Microsoft infrastructure technologies, and developing management capabilities, along with excellent analytical and communication skills to thrive in

Qualifications

• Experience in IT infrastructure and service delivery.
• Strong leadership potential for managing a technical team.
• Solid experience with Microsoft Infrastructure technologies (AD, Exchange, Skype for Business, Windows Server, Windows Azure).
• Good analytical thinking and problem-solving abilities.
• Ability to communicate across cultures and adapt to changing circumstances.

Responsibilities

• Manage the overall team of L1, L1.5 engineers and technical leads.
• Ensure services are delivered per SLA and report deviations.
• Lead daily huddles and implement performance-improvement solutions.
• Identify gaps in processes and propose improvements.
• Support client transitions and new projects in operations.
• Adhere to ISO compliances and readiness for audits.
• Conduct operations reviews and track KPI and issues.

Skills

IT infrastructure

IT operations

technical leadership

analytical thinking

management potential

problem analysis

service orientation

cross-cultural communication

adaptability

active listening

stress tolerance

client-focused

Education

Bachelor's degree in Information Technology / Computing

Microsoft Certification (Azure, MCSA, MCSE)

Tools

Active Directory (AD)

Exchange

Skype for Business

Windows Server

Windows Azure

Job description

NTT DATA is seeking a Senior Team Lead, Service Delivery Client Engineering to drive remote support and lead L1/L1.5 engineers, ensuring delivery of services per SLA and guiding ongoing improvements. Hybrid working environment with a focus on information technologies and client experience.

The role requires a strong background in IT infrastructure, Microsoft infrastructure technologies, and developing management capabilities, along with excellent analytical and communication skills to thrive in