Deputy Team Lead, Card Processing & Process Improvement

UOB Innovation Hub 2 Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

UOB Innovation Hub 2 Sdn Bhd in Kuala Lumpur invites applications for the AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops. Lead a team to streamline processes, manage change, and deliver cost-effective improvements while ensuring risk and quality controls are maintained.

With 5–10 years in retail banking operations and proven team leadership, you will drive projects, coach staff, and collaborate with stakeholders to uphold policy and service excellence in a fast-paced

Qualifications

• 5 to 10 years of retail banking operations experience, especially in Credit/Debit Cards Operations.
• 5 to 10 years of team management experience with a minimum size of 10 people.
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills with leadership qualities.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills (verbal and written).
• Ability to think objectively and 'outside the box' when analyzing issues.
• Ability to work under pressure.

Responsibilities

• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance.
• Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly.
• Drive operations related projects & process improvements.
• Lead and coach staff to a high standard of performance, productivity and service quality.
• Ensure policies, guidelines, operations control and compliance requirements are strictly adhered to.
• Ensure operation procedures are kept up-to-date.
• Identify opportunities to improve productivity and service quality while mentoring staff.

Skills

Retail banking ops

Team management

RPA

Automation

Leadership

Analytical skills

Problem solving

Communication skills

Creative thinking

Work under pressure

Education

Bachelor's degree

Tools

RPA tools

Job description

UOB Innovation Hub 2 Sdn Bhd in Kuala Lumpur invites applications for the AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops. Lead a team to streamline processes, manage change, and deliver cost-effective improvements while ensuring risk and quality controls are maintained.

With 5–10 years in retail banking operations and proven team leadership, you will drive projects, coach staff, and collaborate with stakeholders to uphold policy and service excellence in a fast-paced