Senior Key Account Executive (Packaging)

MVC Resources; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Benefits offered by this job

Competitive package with bonuses

Travel/phone allowances

Comprehensive medical coverage

Education subsidies & overseas培训

Job summary

MVC Resources is seeking a Senior Key Account Executive (Packaging) to manage day-to-day B2B accounts and coordinate with Engineering, Quality, Production, and Supply Chain across the customer lifecycle—from RFQ and NPI through mass production and delivery.

You will lead cross-functional meetings, support BD in cross-selling, and ensure timely responses to client needs while maintaining high satisfaction and growing existing accounts.

Qualifications

• Bachelor’s degree in Engineering, Business, Marketing or related discipline.
• Minimum 2 years in B2B customer account management or related roles.
• Experience in Manufacturing, Electronics, EMS, Semiconductor, Datacom or Industrial Packaging preferred.
• Able to read technical customer drawings; familiarity with protective packaging materials is a plus.
• Proficient in MS Excel, PowerPoint, and CRM tools; strong cross-functional problem solving and escalation handling.
• English fluency required; Mandarin desirable for regional transfer projects.

Responsibilities

• Customer Account Management: primary operational contact for assigned B2B accounts and maintain high client satisfaction.
• NPI & Project Coordination: coordinate new product qualification, sample submissions, testing, and ECN/PCN with Engineering and BD.
• Mass Production & Order Execution: track demand forecasts, monitor production/delivery schedules, and manage recovery plans for delays or shortages.
• Quality & Issue Resolution: facilitate customer complaint investigations with Quality; ensure corrective actions (8D/CAPA) are implemented.
• Business Development Support: partner with BD to identify cross-selling opportunities and monitor competitor activity.
• Cross-Functional Escalation: lead daily cross-functional meetings and maintain project/RFQ tracking for management review.

Skills

MS Excel

PowerPoint

CRM tools

Cross-functional problem solving

Education

Bachelor’s degree in Engineering/Business/Marketing

Tools

NPI tools

Job description

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Senior Key Account Executive (Packaging)

A leading European-headquartered Global MNC in sustainable industrial protective packaging. Operating across 30+ countries, the organization provides high-tech packaging solutions to top-tier global manufacturers across the Semiconductor, Electronics, Datacom, E-Mobility, and Healthcare sectors.

Role Summary

The Account Executive will manage day-to-day customer accounts and lead cross-functional coordination throughout the customer lifecycle—from initial RFQ and NPI (New Product Introduction) through to mass production, delivery, and account growth. This role acts as the main bridge between industrial clients and internal Engineering, Quality, Production, and Supply Chain teams.

Key Responsibilities

• Customer Account Management: Serve as the primary operational point of contact for assigned B2B accounts, maintaining high client satisfaction and driving long-term partnerships.
  

• NPI & Project Coordination: Coordinate new product qualification, sample submissions, testing, and engineering change notices (ECN/PCN) alongside Engineering and BD.
  

• Mass Production & Order Execution: Track demand forecasts, monitor production/delivery schedules, and manage recovery plans for potential delivery delays or material shortages.
  

• Quality & Issue Resolution: Facilitate customer complaint investigations with the Quality team, ensuring corrective actions (8D/CAPA) are communicated and closed promptly.
  

• Business Development Support: Partner with BD to identify cross-selling opportunities, monitor competitor activities, and expand business within existing customer accounts.
  

• Cross-Functional Escalation: Lead daily cross-functional meetings and maintain accurate project/RFQ tracking records for management review.
  

Qualifications & Requirements

• Education: Bachelor’s Degree in Engineering, Business, Marketing, or a related discipline.
• Experience: Minimum 2 years in B2B customer account management, program management, sales coordination, or project management.
• Industry Background: Prior experience in Manufacturing, Electronics, EMS, Semiconductor, Datacom, or Industrial Packaging is strongly preferred.
• Technical Familiarity: Comfortable reading technical customer drawings; exposure to protective packaging materials (paper, foam, wood, plastics) is a plus.
• Key Skills: Proficiency in MS Excel, PowerPoint, and CRM tools. Confident in cross-functional problem-solving and handling client escalations.
• Languages: Fluency in English is required; Mandarin proficiency is highly desirable to manage regional transfer projects.

What is Offered

• Competitive package with performance bonuses and travel/phone allowances.
• Comprehensive medical, specialist, hospitalization, dental, and personal accident coverage.
• Education subsidies (Degree/Master's) and overseas technical/product training opportunities.