Key Account Executive

SCC Marketing M; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

SCC Marketing M in Malaysia is seeking a proactive Key Account Manager to manage day-to-day communication with assigned key account customers, build strong relationships, coordinate with internal departments, and execute sales plans.

You will monitor sales performance, prepare reports, ensure product availability, support new product listings and promotions, and conduct market visits to maintain merchandising standards.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Min 2 years of experience in FMCG sales or account management, preferably within a distribution environment.
• Strong communication and negotiation skills.
• Ability to analyze sales data and identify market trends.
• Proficient in Microsoft Office.
• Excellent problem-solving abilities.
• Fluency in English and Mandarin are required to serve Mandarin-speaking customers.

Responsibilities

• Manage day-to-day communication with assigned key account customers.
• Build and maintain good working relationships with customers.
• Follow up on customer enquiries, purchase orders, and delivery requirements.
• Coordinate customer requests with internal departments.
• Execute sales plans and promotional activities for assigned accounts.
• Monitor sales performance and prepare sales reports.
• Ensure product availability and timely replenishment.
• Support new product listings and promotional campaigns.
• Conduct regular market visits to monitor product availability and merchandising standards.
• Process customer purchase orders and monitor order fulfilment.
• Prepare quotations, sales reports, and other sales documentation.
• Maintain accurate customer records and pricing information.
• Monitor outstanding orders and coordinate delivery schedules.
• Cross-functional Coordination with Marketing, Supply Chain, Warehouse, and Finance to ensure smooth operations.
• Follow up on customer complaints and coordinate prompt resolution.
• Monitor competitors' pricing, promotions, and market activities.
• Gather customer feedback and report market opportunities to the Senior Key Account Manager.

Skills

Communication

Negotiation

Sales data analysis

Market trend analysis

MS Office

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage day-to-day communication with assigned key account customers.

Build and maintain good working relationships with customers.

Follow up on customer enquiries, purchase orders, and delivery requirements.

Coordinate customer requests with internal departments.

Execute sales plans and promotional activities for assigned accounts.

Monitor sales performance and prepare sales reports.

Ensure product availability and timely replenishment.

Support new product listings and promotional campaigns.

Conduct regular market visits to monitor product availability and merchandising standards.

Process customer purchase orders and monitor order fulfilment.

Prepare quotations, sales reports, and other sales documentation.

Maintain accurate customer records and pricing information.

Monitor outstanding orders and coordinate delivery schedules.

Cross-functional Coordination

Liaise with Marketing, Supply Chain, Warehouse, and Finance to ensure smooth operations.

Follow up on customer complaints and coordinate prompt resolution.

Monitor competitors' pricing, promotions, and market activities.

Gather customer feedback and report market opportunities to the Senior Key Account Manager.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field.

Min 2 years of experience in FMCG sales or account management, preferably within a distribution environment.

Strong communication and negotiation skills.

Ability to analyze sales data and identify market trends.

Proficient in Microsoft Office

Excellent problem-solving abilities.

Fluency in English and Mandarin are required to serve Mandarin-speaking customers.