Senior Key Account Executive (Packaging)

MVC Resources; Seberang Perai; On-site; MYR 45,000 - 89,000; Full time

Benefits offered by this job

Competitive package with bonuses

Travel allowances

Medical coverage

Education subsidies

Overseas training opportunities

Job summary

MVC Resources is seeking an Account Executive in Penang, Malaysia to manage day-to-day B2B accounts and lead cross-functional collaboration from RFQ and NPI through mass production, delivery, and growth.

You will bridge between industrial clients and internal Engineering, Quality, Production, and Supply Chain teams, with emphasis on maintaining long-term partnerships. English fluency is essential; Mandarin is a strong asset for regional projects.

Qualifications

• Bachelor’s degree in engineering, business, marketing, or related field.
• Minimum 2 years in B2B customer account management or program management.
• Experience in manufacturing/electronics/EMS preferred.
• Fluent English; Mandarin desirable for regional transfers.
• Proficient in MS Excel, PowerPoint, and CRM tools.

Responsibilities

• Manage day-to-day B2B accounts and coordinate across functions.
• Lead RFQ through NPI to mass production and delivery.
• Coordinate new product qualification, samples, testing, and ECN/PCN.
• Track forecasts, production schedules, and delivery recovery plans.
• Manage customer escalations with Quality and BD teams.
• Support business development to identify cross-selling opportunities.

Skills

MS Excel

PowerPoint

CRM tools

Cross-functional collaboration

Client escalation handling

Education

Bachelor’s Degree

Tools

CRM software (Salesforce)

Job description

A leading European-headquartered Global MNC in sustainable industrial protective packaging. Operating across 30+ countries, the organization provides high-tech packaging solutions to top-tier global manufacturers across the Semiconductor, Electronics, Datacom, E-Mobility, and Healthcare sectors.

Company Overview

A leading European-headquartered Global MNC in sustainable industrial protective packaging. Operating across 30+ countries, the organization provides high-tech packaging solutions to top-tier global manufacturers across the Semiconductor, Electronics, Datacom, E-Mobility, and Healthcare sectors.

Role Summary

The Account Executive will manage day-to-day customer accounts and lead cross-functional coordination throughout the customer lifecycle—from initial RFQ and NPI (New Product Introduction) through to mass production, delivery, and account growth. This role acts as the main bridge between industrial clients and internal Engineering, Quality, Production, and Supply Chain teams.

Key Responsibilities

• Customer Account Management: Serve as the primary operational point of contact for assigned B2B accounts, maintaining high client satisfaction and driving long-term partnerships.
• NPI & Project Coordination: Coordinate new product qualification, sample submissions, testing, and engineering change notices (ECN/PCN) alongside Engineering and BD.
• Mass Production & Order Execution: Track demand forecasts, monitor production/delivery schedules, and manage recovery plans for potential delivery delays or material shortages.
• Quality & Issue Resolution: Facilitate customer complaint investigations with the Quality team, ensuring corrective actions (8D/CAPA) are communicated and closed promptly.
• Business Development Support: Partner with BD to identify cross-selling opportunities, monitor competitor activities, and expand business within existing customer accounts.
• Cross-Functional Escalation: Lead daily cross-functional meetings and maintain accurate project/RFQ tracking records for management review.

Qualifications & Requirements

• Education: Bachelor’s Degree in Engineering, Business, Marketing, or a related discipline.
• Experience: Minimum 2 years in B2B customer account management, program management, sales coordination, or project management.
• Industry Background: Prior experience in Manufacturing, Electronics, EMS, Semiconductor, Datacom, or Industrial Packaging is strongly preferred.
• Technical Familiarity: Comfortable reading technical customer drawings; exposure to protective packaging materials (paper, foam, wood, plastics) is a plus.
• Key Skills: Proficiency in MS Excel, PowerPoint, and CRM tools. Confident in cross-functional problem-solving and handling client escalations.
• Languages: Fluency in English is required; Mandarin proficiency is highly desirable to manage regional transfer projects.

What is Offered

• Competitive package with performance bonuses and travel/phone allowances.
• Comprehensive medical, specialist, hospitalization, dental, and personal accident coverage.
• Education subsidies (Degree/Master's) and overseas technical/product training opportunities.