Account Manager (Malaysia)

Omya; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Omya Malaysia seeks a results-driven Key Account Manager to lead sales in the assigned territory, product line, and market segment. You will develop and execute a comprehensive sales plan, optimize the customer base, manage all customer interfaces, and build strong relationships through regular face-to-face visits.

The role requires 3+ years in a B2B environment with polymer industry experience, strong negotiation and presentation skills, plus willingness to travel and a valid driving license.

Qualifications

• Diploma or Bachelor’s degree in Business, Engineering, Polymer Science or equivalent in a related field.
• A Master’s degree (e.g. MBA or MSc) is considered an added advantage.

Responsibilities

• Develop & execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment.
• Optimize customer base regarding portfolio sales & value proposition and long-term success.
• Manage all aspects of customer interface within responsibilities.
• Develop and maintain strong customer relationships, with frequent face-to-face visits to foster strong relationships.
• Conduct and conclude commercial negotiations (price, payment terms, etc.) with customers.

Skills

Negotiation

Customer Service

Presentation Skills

Self-motivated

Independent

Result Oriented

Education

Bachelor’s degree in Business, Engineering or Polymer Science

Master’s degree (MBA or MSc) considered an added advantage

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Develop & execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment.
• Optimize customer base regarding portfolio sales & value proposition and long-term success.
• Manage all aspects of customer interface within responsibilities.
• Develop and maintain strong customer relationships, with frequent face-to-face visits to foster strong relationships.
• Conduct and conclude commercial negotiations (price, payment terms, etc.) with customers.

Responsibility

Key Accountabilities

Sales Management

• Develop & execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment.
• Optimize customer base regarding portfolio sales & value proposition and long-term success.
• Manage all aspects of customer interface within responsibilities.
• Develop and maintain strong customer relationships, with frequent face-to-face visits to foster strong relationships.
• Conduct and conclude commercial negotiations (price, payment terms, etc.) with customers.

Pricing, Market Insights & Strategy Alignment

• Coordinate pricing strategies in close collaboration with the OPP Sales Leader (VP AP), Product Management, and Business/Application Development
• Conduct and coordinate market analyses to support company and principal objectives, providing insights for future product needs and market opportunities.
• Provide relevant and timely market information as required

Pipeline & Opportunity Management

• Manage the lead pipeline and maintain a structured opportunity pipeline within the assigned territory.
• Track, update, and report on business opportunities, new projects, and market developments on both regular and ad‑hoc bases.

Account Management & Customer Engagement

• Manage all aspects of the customer interface, including complaint handling and resolution.
• Maintain strong and enduring customer relationships through frequent face‑to‑face interactions and proactive engagement.
• Prepare written reports detailing account status, activities, opportunities, and planned actions to support business development and alignment with internal stakeholders.

Internal Communication & Collaboration

• Ensure effective communication and alignment among Sales Managers, the Business Leader, and Product Managers regarding business opportunities, market progress, and key customer developments.
• Work collaboratively to support the introduction of new products and facilitate strategic initiatives.

Job Requirements

Education

• Diploma or Bachelor’s degree in Business, Engineering, Polymer Science or equivalent in a related field.
• A Master’s degree (e.g. MBA or MSc) is considered an added advantage.

Experience

• At least more than 3 years of experience in a similar role, ideally in a B2B environment.
• Experience in the Polymer industry is a mandatory.

Knowledge And Skills

• Must be adept at negotiation and customer service.
• Creative and critical thinking skills.
• Proven initiative in identifying and progressing new business opportunities.
• Good presentation skills.
• Thorough understanding of the industry.
• Self-motivated, independent and result oriented.

Other Requirements

• Possess a valid driving license.
• Excellent command of both oral and written local language and English is required.
• Additional languages will be beneficial.
• Ability & willingness to travel extensively within the assign territory and work a flexible schedule to include evenings and overnight accommodation.