Senior IT Technical Support Engineer ( On-Site - Field Service)

AirTech Macro Sdn Bhd; Subang Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Additional leave

Free parking

Maternity leave

Opportunities for promotion

Job summary

AirTech Macro Sdn Bhd is seeking a Senior IT Technical Support Engineer (On-Site - Field Service) to deliver on-site technical support, troubleshoot IT infrastructure, and advise customers on IT solutions. The role requires a degree in IT and strong multi-language communication skills.

The candidate should be comfortable with travel to customer sites, have own transport, and be able to work in a fast-paced service environment. 100% on-site work in Malaysia is expected.

Qualifications

• Degree in Computer Science, IT, Software Engineering or related field.
• Strong technical knowledge of Windows, network products (firewall, AP, router, Layer 3 switch).
• Excellent communication in multiple languages and customer-focused problem solving.

Responsibilities

• Provide on-site and field technical support for customers, troubleshooting hardware, software, network and system issues.
• Diagnose and resolve technical issues remotely and at customer locations.
• Install, configure, maintain, test and troubleshoot IT equipment and systems.

Skills

Windows OS

Networking

Active Directory

Microsoft 365

Field service

Customer service

Troubleshooting

Multilingual

Education

Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior IT Technical Support Engineer ( On-Site - Field Service)

• A degree in Computer Science, IT, Software Engineering, or a related field.
• Preferably have related experience in technical support, integration or in a data centre industry.
• Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
• Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
• Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
• Keen interest in continual learning and professional development.
• Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
• Preferably able to speak in Mandarin, English and Bahasa Malaysia
• Applicant must be a Malaysian citizen.
• Must possess own car transport with valid driving license.

Responsibility

• Provide on-site and field technical support for customers, including troubleshooting hardware, software, network, and system-related issues.
• Diagnose and resolve technical issues efficiently, both remotely and at customer locations.
• Perform installation, configuration, maintenance, testing, and troubleshooting of IT equipment and systems.
• Support and maintain servers, desktops, laptops, printers, network devices, and other IT infrastructure.
• Configure and troubleshoot Windows operating systems, Microsoft 365, Active Directory, networking, and related IT applications.
• Attend to customer service calls and ensure technical issues are resolved within the agreed timeframe.
• Conduct preventive maintenance and health checks on customers' IT infrastructure.
• Escalate complex or critical technical issues to the appropriate internal team, vendor, or manufacturer when required.
• Coordinate with vendors and third-party service providers for technical support, warranty claims, repairs, and replacement of equipment.
• Prepare and maintain service reports, technical documentation, troubleshooting records, and equipment records.
• Provide technical advice and recommendations to customers based on their IT requirements.
• Ensure all field service work is carried out professionally and in accordance with company procedures and safety requirements.
• Assist in IT projects, system implementation, migration, deployment, and upgrading when required.
• Guide and provide technical support to junior IT technicians and team members.
• Monitor recurring technical issues and recommend improvements to prevent future problems.
• Maintain a high level of customer service and ensure customer satisfaction following each service engagement.
• Stay updated on new IT technologies, products, systems, and troubleshooting techniques.
• Perform any other IT-related duties or projects assigned by Management.

Job Types: Full-time, Permanent

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion

Application Question(s):

• Do you have your own transport (car) to travel to work?

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 100% (Preferred)