Customer Success /Field Service Engineering 1

IDEMIA; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

Jora Malaysia in Kuala Lumpur is seeking a Customer Success / Field Service Engineer 1 to support customers with mixed IT infrastructures, ensure system availability, and resolve incidents across software, hardware, and networks.

Candidates should hold a Diploma or Bachelor in CS/IT/Engineering, have 2–3 years in technical support or field service, strong analytical skills, and be willing to travel to customer sites as needed.

Qualifications

• Diploma or bachelor degree in computer science, IT, engineering, or related field.
• 2–3 years in Technical Support, Customer Support, Service Desk, Field Service, or L1/L2 roles.
• Experience handling incidents, service requests, and tickets per SLA.
• Strong analytical, troubleshooting, and problem‑solving abilities; good communication.

Skills

Linux

Windows 11/Server

Troubleshooting

SQL basics

Networking basics

Communication

Education

Diploma or Bachelor in CS/IT/Engineering

Tools

VMware

Hyper‑V

FortiGate

Cisco devices

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Success /Field Service Engineering 1

• Basic hands-on experience with Linux (Red Hat or Oracle Linux) and Windows 11/Windows Server environments.
• Strong troubleshooting skills across applications, operating systems, infrastructure, and hardware.
• Familiarity with Oracle or other relational databases, including basic SQL knowledge.
• Basic understanding of virtualization platforms such as VMware or Hyper‑V.
• Basic networking knowledge, including TCP/IP, VLANs, routing, and network devices such as FortiGate and Cisco.

Looking For

• Diploma or bachelor degree in computer science, Information Technology, Engineering, or a related field.
• 2 to 3 years of experience in Technical Support, Customer Support, Service Desk, Field Service, or L1/L2 Support roles.
• Experience handling customer incidents, service requests, and support tickets in accordance with SLA requirements.
• Strong analytical, troubleshooting, and problem‑solving skills. And good communication and interpersonal skills
• Ability to work independently, manage multiple priorities, and collaborate effectively within a team.
• Experience supporting government or public sector customers is an advantage.
• Proficiency in Bahasa Malaysia and English, both spoken and written.
• Willingness to travel to customer sites when required.
• Valid driving licence and own transportation preferred.