Support Engineer

SGET Pte Ltd; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Bonus

Annual Leave

Medical and Hospitalisation Leave

Overtime Pay

Medical Insurance

Allowance Provided

5 Working Days

Job summary

SGET Pte Ltd in Kuala Lumpur is seeking an L1 IT Support professional to provide onsite technical assistance and ensure smooth day-to-day IT operations.

The role covers hands-on hardware/software support, new joiner deployment, Windows OS troubleshooting, printer support, and basic networking; customer service and independent work are essential, with added advantage for Microsoft 365/Active Directory experience.

Qualifications

• Min 1 year of experience in IT onsite support, desktop support, or service desk support.
• Hands-on experience with new joiner deployment and IT equipment setup.
• Good knowledge of Windows OS troubleshooting and configuration.
• Experience troubleshooting printers, drivers, and printing issues.
• Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.
• Good troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Able to work independently and provide onsite support to users.
• Candidates with Microsoft 365 / Active Directory support experience will have an added advantage.

Responsibilities

• Provide Level 1 onsite IT support to end users for hardware, software, and basic network-related issues.
• Perform new joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.
• Troubleshoot and resolve Windows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.
• Provide support for printers and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.
• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.
• Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.
• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.
• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.
• Assist with IT asset management, equipment deployment, collection, and replacement.
• Provide professional and timely technical support to users onsite.

Skills

IT onsite support

Windows OS troubleshooting

Printer support

Networking basics

Customer service

Communication skills

Independent worker

Microsoft 365/AD

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Min 1 year of experience in IT onsite support, desktop support, or service desk support.

Hands-on experience withnew joiner deployment and IT equipment setup.

Good knowledge ofWindows OS troubleshooting and configuration.

Experience troubleshootingprinters, drivers, and printing issues.

Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.

Good troubleshooting and problem-solving skills.

Strong customer service and communication skills.

Able to work independently and provide onsite support to users.

Candidates withMicrosoft 365 / Active Directorysupport experience will have an added advantage.

Requirement

Requirements

• Min 1 year of experience in IT onsite support, desktop support, or service desk support.

• Hands-on experience withnew joiner deployment and IT equipment setup.

• Good knowledge ofWindows OS troubleshooting and configuration.

• Experience troubleshootingprinters, drivers, and printing issues.

• Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.

• Good troubleshooting and problem-solving skills.

• Strong customer service and communication skills.

• Able to work independently and provide onsite support to users.

• Candidates withMicrosoft 365 / Active Directorysupport experience will have an added advantage.

Responsibility

We are looking for anL1 IT Supportprofessional to provide onsite technical support to end users and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in onsite IT support, new joiner deployment, operating system troubleshooting, and printer support.

Key Responsibilities

• ProvideLevel 1 onsite IT supportto end users for hardware, software, and basic network-related issues.

• Performnew joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.

• Troubleshoot and resolveWindows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.

• Provide support forprinters and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.

• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.

• Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.

• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.

• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.

• Assist with IT asset management, equipment deployment, collection, and replacement.

• Provide professional and timely technical support to users onsite.

Benefits

• EPF
• SOCSO
• EIS
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• Overtime Pay
• Medical Insurance
• Allowance Provided
• 5 Working Days