Desktop Support Engineer

SGET Pte Ltd; Kuala Lumpur; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Bonus

Annual Leave

Medical and Hospitalisation Leave

Overtime Pay

Medical Insurance

Allowance Provided

5 Working Days

Job summary

SGET Pte Ltd in Malaysia is seeking an L1 IT Support professional to provide onsite user assistance, deploy new joiners and maintain IT equipment. The role emphasizes Windows OS troubleshooting, printer support and basic networking for day‑to‑day operations.

Candidates should have 1 year of relevant experience, strong customer service, and the ability to work independently onsite. Training and career growth available.

Qualifications

• Minimum 1 year of experience in IT onsite/desktop/service desk support.
• Hands-on with new joiner deployment and IT equipment setup.
• Strong Windows OS troubleshooting and configuration knowledge.
• Experience troubleshooting printers, drivers and printing issues.
• Basic networking knowledge: LAN, Wi‑Fi, IP, DNS, VPN.
• Excellent troubleshooting and customer service skills.
• Ability to work independently and provide onsite user support.
• Microsoft 365 / Active Directory experience is a plus.

Responsibilities

• Provide Level 1 onsite IT support for hardware, software and basic network issues.
• Perform new joiner IT deployment, set up devices, accounts, software and peripherals.
• Troubleshoot Windows OS and OS-level issues.
• Support printers and printing issues, including setup and drivers.
• Maintain devices: laptops, desktops, monitors, printers and other peripherals.
• Handle basic network troubleshooting: Wi-Fi, VPN.
• Escalate complex issues to L2/L3 teams.
• Maintain incident and asset records.
• Assist with IT asset management and equipment deployment.
• Provide professional onsite technical support to users.

Skills

IT Support

Onsite Support

New Joiner Deployment

Windows Troubleshooting

Printers & Printing

Networking Basics

Microsoft 365/AD

Customer Service

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Min 1 year of experience in IT onsite support, desktop support, or service desk support.

Hands-on experience withnew joiner deployment and IT equipment setup.

Good knowledge ofWindows OS troubleshooting and configuration.

Experience troubleshootingprinters, drivers, and printing issues.

Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.

Good troubleshooting and problem-solving skills.

Strong customer service and communication skills.

Able to work independently and provide onsite support to users.

Candidates withMicrosoft 365 / Active Directorysupport experience will have an added advantage.

Requirement

Requirements

• Min 1 year of experience in IT onsite support, desktop support, or service desk support.

• Hands-on experience withnew joiner deployment and IT equipment setup.

• Good knowledge ofWindows OS troubleshooting and configuration.

• Experience troubleshootingprinters, drivers, and printing issues.

• Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.

• Good troubleshooting and problem-solving skills.

• Strong customer service and communication skills.

• Able to work independently and provide onsite support to users.

• Candidates withMicrosoft 365 / Active Directorysupport experience will have an added advantage.

Responsibility

We are looking for anL1 IT Supportprofessional to provide onsite technical support to end users and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in onsite IT support, new joiner deployment, operating system troubleshooting, and printer support.

Key Responsibilities

• ProvideLevel 1 onsite IT supportto end users for hardware, software, and basic network-related issues.

• Performnew joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.

• Troubleshoot and resolveWindows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.

• Provide support forprinters and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.

• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.

• Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.

• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.

• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.

• Assist with IT asset management, equipment deployment, collection, and replacement.

• Provide professional and timely technical support to users onsite.

Benefits

• EPF
• SOCSO
• EIS
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• Overtime Pay
• Medical Insurance
• Allowance Provided
• 5 Working Days