Senior Investment Systems Analyst & Backend Solutions

EPF Malaysia; Petaling Jaya; On-site; MYR 120,000 - 200,000; Full time

Job summary

EPF Malaysia is seeking a senior analyst in Investment Solutions to analyze, design, implement and support EPF investment systems. The role collaborates with business, technology teams and external parties to translate requirements into scalable solutions, overseeing upgrades and new installations.

Responsibilities include leading ITIL processes, development, project and vendor coordination, and ensuring compliance and timely delivery.

Qualifications

• Malaysian citizen with right to work in Malaysia.
• Malay Language (SPM level) proficiency required.
• Bachelor's Degree in Information Technology or equivalent.
• 7–10 years of relevant experience.
• Knowledge of EPF product systems, security, and architecture.

Responsibilities

• Deliver stable IT solutions, champion ongoing improvements, and resolve incidents autonomously on critical issues.
• Monitor and optimize system performance, stability, and integration health.
• Adopt ITIL management processes – Incident, Problem, Change and lead root‑cause analysis.
• Lead requirement analysis and translate business needs into clear functional and technical specifications.
• Ensure application development aligns with business requirements, controls, and audit processes.
• Accountability for quality, compliance, and timely delivery of development.
• Recommend and implement system improvements to enhance efficiency and user experience.
• Lead delivery of system enhancements, integrations, and change requests from design to deployment.
• Assess solution feasibility, system impact, and dependencies to recommend optimal approaches.
• Coordinate cross-functional teams and vendors for timely, high‑quality delivery.
• Collaborate with 3rd parties for seamless enterprise integration, requirements, solutioning and troubleshooting.
• Manage projects within scope, timeline, and budget.
• Identify risks, issues, and changes with mitigation plans.
• Communicate status and achievements to management and stakeholders.
• Facilitate workshops, technical discussions, and UAT sessions.
• Build strong relationships across EPF, provide advisory on system capabilities, manage configurations and access controls.
• Manage vendor performance and SLA compliance, contribute to knowledge sharing.

Skills

ITIL processes

Incident management

Root-cause analysis

Change management

Stakeholder management

Vendor management

Education

Bachelor's Degree in Information Technology

Job description

EPF Malaysia is seeking a senior analyst in Investment Solutions to analyze, design, implement and support EPF investment systems. The role collaborates with business, technology teams and external parties to translate requirements into scalable solutions, overseeing upgrades and new installations.

Responsibilities include leading ITIL processes, development, project and vendor coordination, and ensuring compliance and timely delivery.