Senior Analyst | Backend Solutions (Investment Solutions)

EPF Malaysia; Petaling Jaya; On-site; MYR 120,000 - 200,000; Full time

Job summary

EPF Malaysia is seeking a senior analyst in Investment Solutions to analyze, design, implement and support EPF investment systems. The role collaborates with business, technology teams and external parties to translate requirements into scalable solutions, overseeing upgrades and new installations.

Responsibilities include leading ITIL processes, development, project and vendor coordination, and ensuring compliance and timely delivery.

Qualifications

• Malaysian citizen with right to work in Malaysia.
• Malay Language (SPM level) proficiency required.
• Bachelor's Degree in Information Technology or equivalent.
• 7–10 years of relevant experience.
• Knowledge of EPF product systems, security, and architecture.

Responsibilities

• Deliver stable IT solutions, champion ongoing improvements, and resolve incidents autonomously on critical issues.
• Monitor and optimize system performance, stability, and integration health.
• Adopt ITIL management processes – Incident, Problem, Change and lead root‑cause analysis.
• Lead requirement analysis and translate business needs into clear functional and technical specifications.
• Ensure application development aligns with business requirements, controls, and audit processes.
• Accountability for quality, compliance, and timely delivery of development.
• Recommend and implement system improvements to enhance efficiency and user experience.
• Lead delivery of system enhancements, integrations, and change requests from design to deployment.
• Assess solution feasibility, system impact, and dependencies to recommend optimal approaches.
• Coordinate cross-functional teams and vendors for timely, high‑quality delivery.
• Collaborate with 3rd parties for seamless enterprise integration, requirements, solutioning and troubleshooting.
• Manage projects within scope, timeline, and budget.
• Identify risks, issues, and changes with mitigation plans.
• Communicate status and achievements to management and stakeholders.
• Facilitate workshops, technical discussions, and UAT sessions.
• Build strong relationships across EPF, provide advisory on system capabilities, manage configurations and access controls.
• Manage vendor performance and SLA compliance, contribute to knowledge sharing.

Skills

ITIL processes

Incident management

Root-cause analysis

Change management

Stakeholder management

Vendor management

Education

Bachelor's Degree in Information Technology

Job description

JOB SUMMARY

Senior analyst in Investment Solutions responsible for analysing, designing, implementing & supporting EPF investment systems.

The role is responsible for evaluating business and technical system suitability, collaborating with cross-functional teams from business, technology teams and external parties to translate requirements into effective, scalable solutions. The role also drives continuous process and systems improvement by designing enterprise-aligned solutions and ensuring seamless execution through the supervision of system upgrades, enhancements, and new installations.

JOB RESPONSIBILITIES

Primary Responsibilities

1. Application Support & Maintenance

• Deliver stable, high-performing IT solutions, champion ongoing improvements, and resolve incidents autonomously on critical issues.
• Monitor and optimize system performance, stability, and integration health.
• Adopt ITIL management processes – Incident, Problem, Change and lead root‑cause analysis and implement long‑term fixes to prevent recurring incidents.

2. Application Development

• Lead requirement analysis and translate business needs into clear functional and technical specifications.
• Ensure application development is developed in accordance with the business requirements, internal controls, and audit processes.
• Hold ultimate accountability for the quality, compliance, and timely delivery of application development.
• Recommend and implement system improvements to enhance efficiency and user experience.

3. Project & Solution Deliveries

• Lead delivery of system enhancements, integrations, and change requests from design to deployment.
• Assess solution feasibility, system impact, and dependencies to recommend optimal approaches.
• Coordinate cross-functional teams and vendors to ensure timely and high-quality delivery.
• Collaborate with 3rd parties and external parties in system integration for seamless integration across the enterprise landscape, requirements, solutioning and troubleshooting.

4. Project Management

• Manage assigned projects or workstreams, ensuring delivery within scope, timeline, and budget.
• Identify and manage project risks, issues, and changes with proper mitigation plans.
• Proactively communicate project status, risks, and achievement to management & stakeholders.
• Facilitate workshops, technical discussions, and UAT sessions for smooth project execution.

5. Collaboration & Administration

• Build and nurture strong working relationships across EPF, including users, management, external vendors and advisors.
• Provide advisory support on system capabilities, limitations, and best practices.
• Manage system configurations, access controls, and environment readiness.
• Manage vendor performance, SLA compliance, and contribute to knowledge-sharing and team development.

Secondary Responsibilities

1. Financial Responsibilities

• Support the HOU in budget planning and cost management for system maintenance, upgrades, and project deployments.
• Manage vendor performance, service-level agreements (SLAs), and contract negotiations.

2. Stakeholder Management

• Ensure that all solutions are compliant, integrated, and aligned with organizational priorities.
• Resolve escalated issues and ensure stakeholder satisfaction.
• Facilitate alignment between business needs and technical solutions to support informed decision‑making.

JOB REQUIREMENTS

• Malaysian citizen.
• Passed the Malay Language (including oral test) at Sijil Pelajaran Malaysia (SPM) level.
• Possess a Bachelor's Degree in Information Technology, or an equivalent qualification in a relevant field recognized by the Government.
• Minimum 7 - 10 years of relevant experience.
• Broad and/or in depth knowledge in application management knowledge, product solution, and application design (software/hardware requirements, network, system functionalities, security, process & policies.
• Experience in analysing application functionality, solution designing, integration, scripting and reporting.
• Understanding of EPF product systems & processes, security roles, DB concepts, and system architecture.

PLACEMENT

Investment Solutions Section, Digital Enterprise Solutions Department

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called for an interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF within 2 MONTHS after the closing date of the advertisement.