Senior System Analyst | Investment Solutions (Front Office & Risk)

EPF Malaysia; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

EPF Malaysia is seeking a Senior Analyst in Investment Solutions to analyse, design, implement, and support investment systems such as Front Office Trading, PM-WIS, and related interfaces. The role involves evaluating business and technical suitability, collaborating with business and technology teams, and driving continuous process improvements through system upgrades and new installations.

You will lead application support, development, integration projects, and cross-functional initiatives,

Qualifications

• Bahasa Melayu proficiency required; oral test at SPM level.
• Bachelor’s degree in IT or related field recognized by government.
• 7–10 years of relevant experience including applications development and support.

Responsibilities

• Deliver stable IT solutions for EPF investment systems and monitor performance.
• Lead requirement analysis and translate business needs into technical specs.
• Coordinate with cross-functional teams and external parties for system integration.
• Manage projects, risks, and stakeholder communications to ensure timely delivery.
• Support budget planning and vendor performance within EPF’s governance.

Skills

Bahasa Melayu

Experience (7-10 years)

Application management knowledge

Education

Bachelor’s degree in Information Technology

Job description

Senior analyst in Investment Solutions responsible for analysing, designing, implementing & supporting EPF investment systems including but not limited to:

• Front Office – Front Office Trading (CRIMS), Private Market (PM-WIS System), Trader Phone (Trader Voice System)

The role is responsible for evaluating business and technical system suitability, collaborating with cross-functional teams from business, technology teams and external parties to translate requirements into effective, scalable solutions. The role also drives continuous process and systems improvement by designing enterprise-aligned solutions and ensuring seamless execution through the supervision of system upgrades, enhancements, and new installations.

JOB RESPONSIBILITIES

1. Application Support & Maintenance

• Deliver stable, high-performing IT solutions, champion ongoing improvements, and resolve incidents autonomously, escalating to HOU/HOS when necessary on critical issues.
• Monitor and optimize system performance, stability, and integration health.
• Adopt ITIL management processes – Incident, Problem, Change and lead root‑cause analysis and implement long‑term fixes to prevent recurring incidents.

2. Application Development

• Lead requirement analysis and translate business needs into clear functional and technical specifications.
• Ensure application development is developed in accordance with the business requirements, internal controls, and audit processes.
• Hold ultimate accountability for the quality, compliance, and timely delivery of application development.
• Recommend and implement system improvements to enhance efficiency and user experience.

3. Project & Solution Deliveries

• Lead delivery of system enhancements, integrations, and change requests from design to deployment.
• Assess solution feasibility, system impact, and dependencies to recommend optimal approaches.
• Coordinate cross-functional teams and vendors to ensure timely and high quality delivery.
• Collaborate with 3rd parties and external parties in system integration for seamless integration across the enterprise landscape, requirements, solutioning and troubleshooting.

4. Project Management

• Manage assigned projects or workstreams, ensuring delivery within scope, timeline, and budget.
• Identify and manage project risks, issues, and changes with proper mitigation plans.
• Proactively communicate project status, risks, and achievement to management & stakeholders.
• Facilitate workshops, technical discussions, and UAT sessions for smooth project execution.
• Build and nurture strong working relationships across EPF, including users, management, external vendors and advisors.
• Provide advisory support on system capabilities, limitations, and best practices.
• Manage system configurations, access controls, and environment readiness.
• Manage vendor performance, SLA compliance, and contribute to knowledge-sharing and team development.

Secondary responsibilities

• Support the HOU in budget planning and cost management for system maintenance, upgrades, and project deployments.
• Manage vendor performance, service-level agreements (SLAs), and contract negotiations.
• Ensure that all solutions are compliant, integrated, and aligned with organizational priorities.
• Resolve escalated issues and ensure stakeholder satisfaction.
• Facilitate alignment between business needs and technical solutions to support informed decision-making.

JOB REQUIREMENTS

• Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.
• Possess a Bachelor’s degree in Information Technology, or any related background which is recognized by the Malaysian Government from any local or abroad higher learning institution.
• Minimum 7 to 10 years of relevant experience including in application development and support.
• Broad and/or in-depth knowledge in application management knowledge, product solution, and application design (software/hardware requirements, network, system functionalities, security, process & policies.
• Experience in analysing application functionality, solution designing, integration, scripting and reporting.

PLACEMENT

Front Office & Risk Unit, Investment Solutions Section, Digital Enterprise Solutions Department

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for the interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.