Head | Back End Solutions (Investment Solutions)

EPF Malaysia; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

EPF Malaysia seeks a senior IT leader to head the Back End Solutions Unit within the Digital Enterprise Solutions Department. You will drive application management, development, and delivery across multiple business lines, ensuring security, compliance, and timely outcomes.

The role demands ten years plus of hands-on experience and strategic mindset. You will mentor teams, manage vendor relationships, and collaborate with cross-functional stakeholders to align technology with EPF's strategic

Qualifications

• Malaysian citizen with a Bachelor’s degree in Information Technology or equivalent recognised by the government.
• Minimum 10 years of relevant experience including in application development and support.
• Broad knowledge of application management, product solutions, architecture, security and policies.
• Experience analysing application functionality, solution design, integration, scripting and reporting.

Responsibilities

• Lead the unit’s application management and project deliveries to align with strategic objectives.
• Provide technical leadership, set standards, and ensure quality and timely delivery of development.
• Support modernization initiatives including cloud migration, data analytics and AI.
• Collaborate with third parties for system integration and troubleshooting.
• Manage budgets, vendor relationships, audits, governance, and resource planning.

Skills

Application management

Project delivery

IT leadership

Incident management

Cloud migration

Data analytics

AI

Education

Bachelor's degree in Information Technology

Job description

JOB SUMMARY

Leading the unit in application management and project deliveries of applications and technology solutions. Entrusted with full accountability of the unit’s performance, decision-making and delivery of outcomes that support the section’s strategic objectives. Work with cross-functional teams from business, technology teams and external parties in aligning technical solutions contributing to the overall success of Digital Technology Division (DTD).

JOB RESPONSIBILITIES

1. Application Support & Maintenance

• Exercise full ownership of the unit’s technology portfolio, planning and enabling enterprisewide technology to meet business strategies
• Deliver stable, high-performing IT solutions, champion ongoing improvements, and resolve incidents autonomously, escalating to HOS/HOD when necessary, on critical issues.
• Proactively report unit performance, risks, and escalations to the HOS/HOD, ensuring transparency and alignment with section priorities.
• Adopt ITIL management processes – Incident, Problem, Change and Root Cause Analysis- while seeking continuous improvement and efficiency for proactive issue mitigation.

2. Application Development

• Provide technical leadership and mentorship, setting standards and best practices for the team
• Ensure application development is developed in accordance with the business requirements, internal controls, and audit processes
• Hold ultimate accountability for the quality, compliance, and timely delivery of application development.
• Support application modernization and innovation initiatives, including cloud migration, data analytics, and AI.

3. Project & Solution Delivery

• Lead solution deliveries in alignment with Business Strategy and Goals, with authority to recommend and implement new technologies.
• Conduct market research and gap analysis, making strategic recommendations to management and stakeholders
• Drive modernization initiatives, e.g. cloud migration, data analytics, AI, ensuring the technology portfolio is at the forefront of technology
• Collaborate with 3rd parties and external parties in system integration for seamless integration across the enterprise landscape, requirements, solutioning and troubleshooting.

4. Project Management

• Manage and supervise the implementation of applications, ensuring projects meet user requirements, specifications, and utilize appropriate methodologies.
• Take full accountability for project outcomes, including scope, milestones, cost and impact on business operations.
• Proactively communicate project status, risks, and achievement to management & stakeholders.

5. Collaboration & Administration

• Build and nurture strong working relationships across EPF, including users, management, external vendors and advisors.
• Empower the team through skills development, performance management and career growth, ensuring team is equipped to meet evolving job scopes
• Collaborate with HOS/HOD on resource allocation, talent development and strategic planning
• Prepare, submit, and be responsible for audit and governance documentation, meeting all required standards and promptly addressing any findings.
• Manage vendor relationships and negotiate contracts for investment solution technologies.

Secondary responsibilities

• Perform annual budget planning, resource allocation, and cost management for system maintenance, upgrades, and project deployments.
• Oversee vendor contracts and ensure financial stewardship for critical systems with significant business impact.
• Support the Head of Section (HOS) in financial assessments and reporting.
• Manage vendor performance, service-level agreements (SLAs), and contract negotiations.
• Managing solutions across multiple business functions, coordinating their integration and process flow and work with varies external parties in system integration, requirements, solutioning and troubleshooting.
• Ensure that all solutions are compliant, integrated, and aligned with organizational priorities.
• Resolve escalated issues and ensure stakeholder satisfaction.

JOB REQUIREMENTS

• Malaysian citizen.
• Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.
• Possess a Bachelor’s degree in Information Technology, or any related background which is recognized by the Malaysian Government from any local or abroad higher learning institution.
• Minimum 10 years of relevant experience including in application development and support.
• Broad and/or in-depth knowledge in application management knowledge, product solution, and application design (software/hardware requirements, network, system functionalities, security, process & policies.
• Experience in analysing application functionality, solution designing, integration, scripting and reporting.
• Ability to handle mission-critical systems serving millions of users, ensure business continuity, and drive innovation across enterprise-wide platforms
• Understanding of EPF product systems & processes, security roles, DB concepts, and system architecture.

PLACEMENT

Back End Solutions Unit, Investment Solutions Section, Digital Enterprise Solutions Department

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for the interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF2 MONTHS after the closing date of the advertisement.