Senior Implementation Consultant (Kuala Lumpur, MY)

Mediaocean; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Mediaocean in Kuala Lumpur is seeking a Senior Customer Solutions Consultant to lead and manage project service engagements, including consulting, implementations, training, data setup, and conversions. You will ensure onboarding success and manage scope, budget, and timeline.

You will collaborate with customers and internal teams to deliver optimized solutions, provide training, and support throughout the product adoption lifecycle, while maintaining strong relationships and project governance.

Qualifications

• 6+ years of experience in consulting, customer service or working in an advertising agency in a Finance / Shared Services team.
• Tertiary qualifications in Advertising, Accounting, Business or a related field.
• Strong financial acumen, with foundational knowledge and practical experience in financial principles, analysis and commercial reporting.
• Strong project management skills with the ability to handle multiple concurrent projects.
• Excellent communication, presentation, and relationship management skills.
• Proficiency in Word, Excel and PowerPoint.

Responsibilities

• Lead and manage customer implementations, migrations, and professional service engagements across the Mediaocean platform suite.
• Conduct thorough needs assessments and requirements gathering activities.
• Deliver regular internal and external status updates, highlighting key accomplishments and risks.
• Advise customers on software configuration and best practices.
• Provide product training, pre-sales and post-sales application-related activities and escalated support as needed.
• Collaborate with Customer Engagement teams to ensure smooth transition from implementation to product adoption.

Skills

Project management

Communication

Financial acumen

Relationship management

Education

Advertising or Business degree

Tools

Word

Excel

PowerPoint

Job description

Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels—with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies.

What You Will Do:

As a Senior Customer Solutions Consultant, you will lead and manage project service engagements, including consulting, implementations, training, data setup, and conversions. Acting as a system expert, you will collaborate with customers to ensure smooth onboarding, efficient project execution, and successful outcomes, all within scope, budget, and timeline.

Responsibilities:

• Manage and lead customer implementations, migrations, and professional service engagements across the Mediaocean platform suite.
• Conduct thorough needs assessments and requirements gathering activities.
• Deliver regular internal and external status updates, highlighting key accomplishments and risks
• Advise customers on software configuration and best practices.
• Provide product training, pre-sales and post-sales application-related activities and escalated application support/hypercare in accordance with internal guidelines and policies.
• Work closely with Customer Engagement teams to facilitate a seamless transition from implementation to product adoption.
• Manage and track project progress, ensuring on-time and budget-aligned execution.
• Maintain a comprehensive understanding of in-progress product development, product vision and Mediaocean direction.
• Maintain implementation, configuration and training documentation relevant to Mediaocean products as required.
• Participate in internal user acceptance testing (UAT) as needed.
• Maintain thorough knowledge of the media/advertising industry and trends within the industry

Who You Are:

• 6+ years of experience in consulting, customer service or working in an advertising agency in a Finance / Shared,Services team.
• Tertiary qualifications in Advertising, Accounting, Business or a related field.
• Strong financial acumen, with foundational knowledge and practical experience in financial principles, analysis and commercial reporting.
• Strong project management skills with the ability to handle multiple concurrent projects
• Excellent communication, presentation, and relationship management skills.
• Proficiency in Word, Excel and PowerPoint.

Preferred Skills:

• Experience with advertising agency systems or related financial software.
• Knowledge of media management and buying.
• Strong analytical and research abilities.
• Experience working with Product and QA teams to troubleshoot and enhance solutions.

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.