Customer Success & Implementation Specialist

Capcon Asia; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Capcon Asia in Kuala Lumpur is seeking a Customer Success & Implementation Specialist to lead end-to-end SaaS implementations for enterprise clients, focusing on smooth onboarding and adoption.

You will work with AWS, Azure, GCP integrations, coordinate with internal teams, and help customers achieve their business goals. This hybrid role requires 3+ years in customer success or tech account management and strong problem-solving and communication skills.

Qualifications

• 3+ years in customer success, implementation, or technical account management.
• Strong technical background in CS/IT or related field.
• Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
• Familiarity with project management tools (JIRA, Confluence, Trello).
• Excellent problem-solving and stakeholder management skills.

Responsibilities

• Own the entire customer implementation lifecycle from onboarding to ongoing support.
• Lead end-to-end implementation of SaaS solutions for enterprise clients.
• Ensure timely, scoped, and business-aligned integrations with cloud platforms.
• Facilitate customer training, workshops, and best practices for product adoption.
• Collaborate with internal teams to resolve implementation challenges and improve customer experience.

Skills

3+ years in CS/IT customer success

Cloud tech experience

Software implementation

Education

Strong technical background (CS/IT)

Tools

JIRA

Confluence

Trello

Job description

Customer Success & Implementation Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Customer Success & Implementation Specialist

Key Projects

• Lead end-to-end implementation of SaaS solutions for enterprise clients.
• Manage technical integrations with cloud platforms (AWS, Azure, GCP).
• Act as the primary contact for clients, ensuring smooth onboarding and adoption.
• Work with internal teams to resolve implementation challenges and enhance customer experience.

Responsibilities

• Own the entire customer implementation lifecycle, from onboarding to ongoing support.
• Ensure integrations are delivered on time, within scope, and aligned with business needs.
• Proactively identify and address technical and operational gaps for customers.
• Facilitate customer training, workshops, and best practices for product adoption.

Must Have

• 3+ years of experience in customer success, implementation, or technical account management.
• Strong technical background (Computer Science, IT, or related field).
• Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
• Familiarity with project management tools (JIRA, Confluence, Trello).
• Excellent problem-solving and stakeholder management skills.

Nice-to-have

• Experience in SaaS, HR tech, or enterprise software.
• Knowledge of Agile, Scrum, or DevOps methodologies.
• Strong presentation and training capabilities.

Level / Grade

• Report to the Head of Customer Experience.

Work arrangement / Location

• Hybrid role based in KL

Location:

• Hybrid (2 days a week in the office) based in KL