Client Services Lead

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm is looking for a Client Services Lead (Mandarin Speaker) in Kuala Lumpur. This role involves driving revenue growth for strategic accounts and collaborating with sales managers. Candidates must have native-level Mandarin proficiency, a Bachelor's degree, and extensive experience in performance-based advertising. The position offers a permanent role with an attractive salary and bonuses, aiming for a late September or early October intake.

Qualifications

• Native-level fluency in Mandarin is essential.
• Strong understanding of online advertising solutions.
• Experience in managing teams, preferably of managers.

Responsibilities

• Lead revenue growth for strategic accounts.
• Collaborate with sales managers to execute sales plans.
• Drive a culture of high performance and engagement.

Skills

Mandarin fluency

Analytical skills

Communication skills

Team leadership

CRM tools knowledge

Education

Bachelor's Degree or higher

Tools

Salesforce

Office/G-Suite

Job description

Client Services Lead (Mandarin Speaker based in Malaysia)

Job Openings Client Services Lead (Mandarin Speaker based in Malaysia)

About the job Client Services Lead (Mandarin Speaker based in Malaysia)

Company background

This is an opportunity to work with one of the fastest-growing players in tech, within a leading global professional services company. Be part of something amazing in 2024 and beyond.

Job details:

• Job type: Permanent Role
• Salary: Up to RM 20,000 + yearly bonuses
• Work schedule: Monday to Friday, 9am to 6pm
• Job intake: Late September or early October

Job responsibilities:

• Leading revenue growth in depth for strategic accounts and direct client-facing initiatives
• Reports directly to the Functional Lead
• Will have management oversight of Sales Managers in span of control
• Will assume specific FL responsibilities when as cover during FL PTO
• Main POC for Client Servicing Industry Sales Manager
• Will collaborate closely with Client Servicing Industry Sales Manager to design and implement strategic and tactical sales plans
• Take ownership and responsibility for execution of those sales plans executed by Sales Managers and Sales Reps in span of control
• Will build and maintain the optimal sales execution environment focused on these key areas; People, Processes, Performance and Productivity (4Ps)
• Will have quarterly KPI/OKR and Revenue targets rolled up from team and individuals in span of control
• Drive a culture of ownership, innovation, quality and operational rigour span of control
• Analyse revenue/OKR performance data to identify & drive measured actions to impact OKR or Revenue targets.
• Support preparation and delivery with commentary of regular insight into business performance and outlook in span of control, including weekly business reviews
• Create and maintain positive employee engagement in a high-performance environment
• Own specific priority initiatives across span of control as required from time to time in areas such as in-quarter churn, high priority new product launches focused on driving lower funnel advertising revenue based on conversion performance.

Job requirements:

• Native-level language fluency in Mandarin is required
• Bachelor's Degree or higher
• Deep and significant understanding and professional experience in online, performance-based advertising solutions, ideally with sales leadership or experience
• Preferably experience in leading teams of people managers (i.e. as a manager of managers)
• Experience in leading teams involved in Enterprise level or Key Account level Account Management activities is a distinct advantage
• Relevant experience working with Advertisers exporting internationally out of the Greater China region is a distinct advantage
• Deadline and detail-oriented
• Data-driven decision-making, very strong analytical and proven reporting skills
• Able to analyse business data in detail to provide continuous improvement suggestions
• Excellent communication and presentation skills
• Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Christine Lee
Senior Recruitment Consultant