Client Success Manager (Analytics FMCG)

Businesslist; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Monroe Consulting Group in Malaysia is partnering with a technology organisation to hire a Client Success Manager. The role focuses on managing FMCG client relationships and delivering insights, analytics, and data-driven solutions that address business needs.

The incumbent will collaborate with the commercial team, present performance reviews, and translate data into actionable recommendations that drive growth and engagement.

Qualifications

• Strong communication and presentation abilities across senior stakeholders.
• Ability to translate data into actionable insights for clients.
• Experience working with FMCG or retailer accounts preferred.

Responsibilities

• Serve as main contact for FMCG clients and maintain long-term partnerships.
• Understand client objectives and provide relevant insights and solutions.
• Conduct regular business reviews and present performance and trends to clients.
• Collaborate with the commercial team to support joint planning and campaign optimization.
• Prepare insight reports and align findings with priorities and strategies.
• Coordinate data access, campaign evaluation and category reviews with data solutions.
• Translate shopper, loyalty, and sales data into client-ready narratives.
• Support and evaluate campaign performance and deliver insightful reports.

Skills

Communication skills

Presentation skills

Stakeholder management

Education

Bachelor's or Master's Degree in Business Admin / CS / CE / related field

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Information Technology industry to hire a Client Success Manager . This opportunity is based in Malaysia .

Position Overview

The Client Success Manager is responsible for managing key FMCG client relationships and ensuring the successful delivery of insights, analytic, and data-driven solutions that address business needs. This role plays a critical part in strengthening client partnerships, supporting commercial objectives, and translating complex data into actionable recommendations that drive business growth and customer engagement.

Key Responsibilities

• Serve as the main point of contact for assigned FMCG clients, ensuring excellent service and long-term partnerships.
• Understand client objectives, brand strategies, and business cycles to proactively provide relevant solutions and insights.
• Conduct regular business reviews and presentations with clients to showcase performance, shopper trends, and growth opportunities.
• Collaborate with the commercial team by sharing relevant shopper and sales insights to support joint business planning, campaign optimisation, and strategic decision-making.
• This includes preparing insight reports, sharing, and aligning findings with priorities and overall strategies.
• Coordinate data access, campaign evaluation and category reviews to ensure insights sharing in conjunction with data solutions.
• Translate shopper, loyalty, and sales data into meaningful narratives for clients and the commercial team.
• Support and evaluate campaign performance, and work closely with stakeholders to deliver insightful reports and presentations.

Key Requirements

Qualifications & Experience

• Bachelor's or Master's Degree in Business Administration, Communication Arts, Computer Science, Computer Engineering, or a related field.
• 3 to 5 years of working experience in client servicing, key account management, or shopper insights, preferably with FMCG or retailer accounts.
• Excellent communication and presentation skills.

Technical / Functional Expertise

• Strong knowledge of the Malaysian retail and FMCG landscape.
• Proficient in interpreting data and insights to drive business recommendations.
• Experience translating shopper, loyalty, and sales data into business insights and actionable recommendations.
• Experience supporting campaign evaluation, category reviews, and insight reporting.
• Strong project management skills and attention to detail.
• Ability to manage multiple stakeholders and complex timelines.

Soft Skills & Leadership Competencies

• Strong stakeholder management and relationship-building capabilities.
• Outstanding ability to think creatively, identify and resolve problems.
• Ability to work collaboratively with clients, commercial teams, and cross-functional stakeholders.
• Strong business acumen with a proactive and client-focused approach.