Client Solutions Manager

Salt Digital Recruitment; Malaysia; On-site; MYR 134,000 - 201,000; Full time

Job summary

Salt is seeking a Client Solutions Manager for a 6-month extendable contract with a Social Media tech client in Kuala Lumpur, Malaysia.

You will be a key partner to the sales team, driving revenue, advertiser education, and advertiser satisfaction, while strengthening post-sale client relationships across Branding, Performance, or e-Commerce offerings. You will collaborate with product and engineering to resolve campaign issues and seek growth opportunities.

Qualifications

• 5+ years in account management/client services in digital marketing/eCommerce.
• Experience with biddable media and eCom/Retail knowledge is a plus.
• Strong campaign management and optimization skills.
• Ability to analyze data and extract insights on campaign performance.

Responsibilities

• Analyze campaign performance data to provide data-driven insights for key accounts.
• Manage and grow post-sale client relationships across Branding, Performance, and e-Commerce offerings.
• Act as Shop Ads product consultant to educate on solutions and best practices.
• Lead education on ad products and updates for clients and agencies.
• Conduct regular business reviews and build long-term client relationships with sales.
• Collaborate with product & engineering to troubleshoot client issues during campaigns.
• Identify growth opportunities through performance analysis and cross-functional collaboration.
• Drive product feature adoption and feedback into product/go-to-market plans.

Skills

Account management

Client services

Digital marketing

E-commerce

Campaign analysis

Data insights

Excel/BI

Tools

Excel

Job description

Salt is looking for a Client Solutions Manager for 6 months extendable contract role with a Social Media tech client in Malaysia (Kuala Lumpur).

In this role, you will be one of the most important partners of our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

What Will You Do:

• Analyze advertising campaign’s performance data to offer key account clients data-driven business insights
• Manage and grow post-sale client relationships of both Branding, Performance or e-Commerce marketing product offerings by monitoring and analyzing ad campaigns, and proactively taking initiative to improve results and up-sell
• Serve as internal & external Shop Ads product consultant to help educate on product solutions and best practices, and ultimately grow eCommerce book of business
• Drive education on ad products & updates and share company best practices as relevant to client or agencies’ business
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
• Investigate and work directly with product & engineering teams to help them trouble‑shoot client issues during a campaign
• Spot the growth opportunity for key account clients by regular performance analysis and drive business growth findings to all the cross functional team
• Improve product feature adoption and consistently drive the product improvement from market feedback with product and go-to-market strategy

What Will You Need:

• 5+ years of experience in account management/client services roles in digital marketing/eCommerce, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge
• Experienced in biddable media, having a basis of eCom & Retail industry would be a plus
• Experience managing performance/e-commerce advertisers with a deep understanding of their challenges
• Proficient in campaign management, setting up and optimization
• Ability to analyze data and identify fy insights to assess campaign performance
• Proficient in Excel, dashboarding or similar skillsets on BI application
• Detail oriented, analytical and a creative problem solver