Client Success Director

Aisling Group; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A marketing services firm based in Kuala Lumpur is seeking a client account manager to oversee client relationships, lead governance meetings, and drive account growth. The ideal candidate will have at least 10 years of marketing experience, including at least 3 years in project or change management within B2B software marketing. Strong communication skills and a strategic mindset are essential for this role, which involves managing a motivated team and contributing to company-wide initiatives.

Qualifications

• Minimum 10 years of working experience in Marketing.
• 3+ years of experience in program, change management, or project management.
• Prior experience in B2B software marketing is highly desirable.

Responsibilities

• Nurture relationships with client stakeholders through effective communication.
• Lead client governance meetings with operational updates.
• Support the overall strategy of account growth and expansion.
• Manage a team of talented resources focusing on growth and wellbeing.

Skills

Communication skills

Project management

Change management

Strategic thinking

Team leadership

Detail orientation

Education

Bachelor's degree in Business, Marketing, Engineering, Computer Science, Mathematics or related field

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

• Responsible and accountable for the stability of client accounts by nurturing the relationship with client stakeholders through effective communication and delivery of superior marketing services and results.

• Lead on the client governance meetings with the right mix of operational updates, alignment check-ins and exchange of ideas and advisory.

• Supports and contributes to the overall strategy of account growth and expansion.

• Act as the people manager of a team of talented and highly motivated resources, caring for their growth, wellbeing, and job satisfaction.

• Contribute as a member of the leadership team on company-wide initiatives.

Responsibilities

• Responsible and accountable for the stability of client accounts by nurturing the relationship with client stakeholders through effective communication and delivery of superior marketing services and results.
• Lead on the client governance meetings with the right mix of operational updates, alignment check-ins and exchange of ideas and advisory.
• Supports and contributes to the overall strategy of account growth and expansion.
• Act as the people manager of a team of talented and highly motivated resources, caring for their growth, wellbeing, and job satisfaction.
• Contribute as a member of the leadership team on company-wide initiatives.

Qualifications

• Bachelor\'s degree in Business, Marketing, Engineering, Computer Science, Mathematics or related field.
• Minimum 10 years of working experience in Marketing.
• 3+ years of experience in program, change management, or project management within a fast-paced metrics driven environment.
• Prior experience in B2B software marketing is highly desirable.
• Experience with project management, process or operations improvement.
• Self-starter, strong drive, bias for action and result-oriented with the ability to influence others at both peer and leader level.
• History of cross-functional partnership, teamwork and willingness to roll up one\'s sleeves to get the job done.
• Detail orientation with a demonstrated ability to self-motivate and follow-through on projects.
• Demonstrated ability to thrive in ambiguous environments.
• Strong communication skills: Impeccable written and oral communication credentials, and ability to translate data into information and storytelling that influences stakeholders and business strategy.