Senior HR Operations SME – Dayforce Expert

MCC; Petaling Jaya; On-site; MYR 65,000 - 90,000; Full time

Benefits offered by this job

Conducive Working Environment

Learning & Development

Job summary

MCC, a global leader in premium label solutions, seeks an experienced HR Operations professional for its Malaysia Shared Services Centre. You will handle escalated HR inquiries, act as SME across compensation, leave, onboarding, and data management, and drive process improvements.

Ideal candidates have 5–8 years in HR operations, strong HRIS experience (Dayforce preferred), and proven ability to coach junior staff while ensuring data integrity and regulatory compliance.

Qualifications

• 5–8 years of progressive HR Operations/Shared Services experience.
• Experience as SME for HR functional areas.
• Strong knowledge of compensation, leave management, onboarding, data management.

Responsibilities

• Receive, investigate, and resolve complex HR inquiries within SLAs.
• Serve as SME for compensation, leave, onboarding, and data.
• Interpret and apply HR policies to non-standard situations.
• Partner with Centers of Excellence for policy clarifications and process improvements.
• Execute complex HR transactions with judgment and accuracy.
• Coach Tier 1 Analysts and transfer knowledge.
• Maintain knowledge content and SOPs; identify gaps.
• Analyze trends in escalated cases and recommend improvements.
• Support new programs, policies, or system changes.
• Validate data integrity in HRIS and resolve issues.
• Other tasks as assigned.

Skills

HR operations

SME HR domains

HR data management

HRIS expertise

Excel data analysis

policy interpretation

auditing & compliance

coaching juniors

Tools

HRIS (Dayforce)

Job description

MCC, a global leader in premium label solutions, seeks an experienced HR Operations professional for its Malaysia Shared Services Centre. You will handle escalated HR inquiries, act as SME across compensation, leave, onboarding, and data management, and drive process improvements.

Ideal candidates have 5–8 years in HR operations, strong HRIS experience (Dayforce preferred), and proven ability to coach junior staff while ensuring data integrity and regulatory compliance.