HR Operations Analyst

MCC Label; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

MCC Label Malaysia is seeking an HR Operations professional to support our Shared Services Centre. You will handle employee inquiries, execute HR transactions, and maintain accurate data across HRIS systems.

The role requires 3–5 years in HR operations, experience with case management and SLA governance, and strong Microsoft Office skills. Fluency in English and the ability to handle confidential information are essential.

Qualifications

• 3–5 years in HR Operations or Shared Services.
• Experience with case management and SLA tracking.
• Knowledge of HR lifecycle processes and policies.
• Proficiency with Dayforce or similar HRIS.

Responsibilities

• Handle HR inquiries from employees and managers and route to appropriate teams.
• Execute HR transactions per standard work and policies.
• Enter, update and validate data in HRIS and other platforms.
• Maintain and close case records timely.
• Educate users on HR processes and self-service tools.
• Identify and suggest process improvements.
• Participate in continuous improvement initiatives.
• Other tasks as assigned.

Skills

HR operations

Customer service

Data entry

Microsoft Excel

English proficiency

Tools

ServiceNow

Dayforce

HRIS

Job description

Build your Career with an Industry Leaderat our Shared Services Centrein Malaysia.

As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.

If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you!

Job Highlights

• Conducive Working Environment
• Learning & Development

Job Descriptions:

• Receive, research, and respond to inquiries from employees, people managers, and/ or other HR professionals; route to appropriate tier or Business Partner as necessary.
• Execute HR transactions and activities in accordance with standard work, process flows, and company policies.
• Accurately enter, update, and validate data in HRIS or other platforms.
• Maintain case management records; update and close cases timely.
• Educate employees and people managers on processes, policies, and how to leverage self-service tools.
• Identify process improvement opportunities and share with team lead.
• Participate in continuous improvement initiatives and feedback sessions.
• Other tasks to be assigned from time to time.

Job Requirements:

• 3 – 5 years of experience in HR Operations, HR Shared Services, HR Administration, Employee Services or a related support function.
• Experience working within a service delivery model, shared services environment, or customer support organization.
• Experience managing employee inquiries and transactions through case management systems (Service Now Preferred) and Service Level Agreement (SLA) management.
• Working knowledge of core HR processes including employee lifecycle events (hire, transfer, promotion, leave, termination) and HR policies.
• Experience using HRIS platforms (Dayforce Preferred).
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Strong data entry, data validation, and record management skills with a high degree of accuracy.
• Strong customer service orientation with the ability to handle sensitive and confidential information professionally.
• Demonstrated ability to research inquiries, interpret policies, and resolve routine to moderately complex employee issues.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset with the ability to identify process improvement opportunities.
• Effective verbal and written communication skills in English.

Only applicants who can legally live and work in Malaysia will be considered.