HR Operations Specialist

MCC Label; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Conducive Working Environment

Learning & Development

Job summary

MCC Label is seeking an experienced HR Operations Specialist to join our Shared Services Center in Malaysia. You will handle complex HR inquiries, act as SME for compensation, leave management, onboarding, and HR data, and ensure policy compliance across the workforce.

You will partner with global centers of excellence, drive process improvements, and coach junior analysts while maintaining data integrity in the HRIS. Must be able to work in Malaysia.

Qualifications

• 5–8 years of HR operations or shared services experience.
• Experience as SME for HR functions (compensation, leave, onboarding, data).
• Experience in global SSC/CoE models preferred.
• Proficient in HR policies, governance, and compliance.
• Advanced HRIS knowledge including Dayforce.
• Strong data management, auditing, and data quality control.
• Excellent English communication, verbal and written.

Responsibilities

• Receive, investigate, and resolve complex HR inquiries within SLAs.
• Serve as SME for compensation, leave management, onboarding, and data.
• Interpret and apply HR policies to non-standard situations.
• Partner with Centers of Excellence for policy clarifications.
• Execute complex HR transactions requiring specialized knowledge.
• Provide coaching to Tier 1 Analysts.
• Maintain knowledge materials and SOPs; identify documentation gaps.
• Analyze escalated case trends and recommend improvements.
• Support implementation of new programs, system changes.
• Validate data integrity and resolve data issues in HRIS.
• Other tasks as assigned.

Skills

HR Operations

SME

Data analysis

Excel

Policy interpretation

Stakeholder management

Coaching

Tools

Dayforce

HRIS

Job description

Build your Career with an Industry Leaderat our Shared Services Centrein Malaysia.

As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.

If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you!

Job Highlights

• Conducive Working Environment
• Learning & Development

Job Descriptions:

• Receive, investigate, and resolve complex, escalated HR inquiries from Tier 1 Analyst, employees and people managers within defined SLAs.
• Serve as a SME for key functional areas (e.g., compensation, leave management, talent acquisition and onboarding, employment data).
• Interpret and apply HR policies, procedures, and regulations to unique or non-standard situations.
• Partner with Centers of Excellence on policy clarifications, exceptions, and process improvements.
• Execute complex HR transactions requiring specialized knowledge and judgment.
• Provide guidance, coaching, and knowledge transfer to Tier 1 Analyst.
• Maintain knowledge management content and job aids; identify gaps in documentation.
• Analyze trends in escalated cases and recommend process or policy improvements.
• Support implementation of new programs, policies, or system changes.
• Validate data integrity and resolve complex data issues in HRIS.
• Other tasks to be assigned from time to time.

Job Requirements:

• 5 – 8 years of progressive HR Operations, Shared Services, HR Generalist, Payroll, Compensation, Leave Administration, or Employee Relations experience.
• Experience working within a global HR Shared Services or Center of Excellence model preferred.
• Experience acting as a subject matter expert (SME) for one or more HR functional areas.
• Strong knowledge of one or more HR disciplines, including:
• Compensation Administration
• Leave and Absence Management
• Time and attendance
• Employment and Workforce Administration
• HR Data Management and Compliance
• Employee Separations
• Talent Management
• Talent Acquisition & Onboarding
• Advanced knowledge of HR policies, procedures, regulations, and governance requirements.
• Advanced proficiency in HRIS systems and case management systems. Experience executing and troubleshooting complex HR transactions within HRIS platform (Dayforce preferred).
• Strong HR data management, auditing, and data quality control skills.
• Ability to analyze trends, identify root causes, and recommend process improvements.
• Strong analytical and critical-thinking skills with the ability to interpret policy and apply judgment in unique situations.
• Ability to evaluate multiple solutions and make sound recommendations.
• Experience managing complex cases within established SLAs while maintaining high customer satisfaction.
• Experience providing coaching, guidance, and technical support to junior HR team members.
• Ability to develop and maintain knowledge articles, standard operating procedures (SOPs), and job aids.
• Experience facilitating knowledge transfer and supporting capability development across service teams.
• Ability to influence stakeholders and drive process standardization without direct authority.
• Strong Microsoft Excel skills, including data analysis, auditing, reporting, and reconciliation.
• Experience supporting system testing, configuration validation, data conversions, and process changes preferred.
• Ability to identify HR data integrity issues and implement corrective actions.
• Effective verbal and written communication skills in English.

Only applicants who can legally live and work in Malaysia will be considered.