HR Operations Analyst - Shared Services (Malaysia)

MCC; Petaling Jaya; Presencial; MYR 54 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Conducive Working Environment

Learning & Development

Resumo da oferta

MCC in Malaysia’s Shared Services Centre is hiring an HR Operations professional to support employee services. You will respond to inquiries, process HR transactions, and maintain data in HRIS.

Ideal candidates have 3–5 years in HR operations, experience with case management systems (ServiceNow preferred) and HRIS (Dayforce preferred), plus strong English. Malaysia work eligibility is required.

Qualificações

• 3–5 years of experience in HR Operations, HR Shared Services, HR Administration, Employee Services or related support function.
• Experience working within a service delivery model, shared services environment, or customer support organization.
• Experience managing employee inquiries and transactions through case management systems (Service Now Preferred) and SLA management.
• Working knowledge of core HR processes including employee lifecycle events (hire, transfer, promotion, leave, termination) and HR policies.
• Experience using HRIS platforms (Dayforce Preferred).
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Strong data entry, data validation, and record management skills with a high degree of accuracy.
• Strong customer service orientation with the ability to handle sensitive and confidential information professionally.
• Demonstrated ability to research inquiries, interpret policies, and resolve routine to moderately complex employee issues.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset with the ability to identify process improvement opportunities.
• Effective verbal and written communication skills in English.

Responsabilidades

• Receive, research, and respond to inquiries from employees, people managers, and/ or other HR professionals; route to appropriate tier or Business Partner as necessary.
• Execute HR transactions and activities in accordance with standard work, process flows, and company policies.
• Accurately enter, update, and validate data in HRIS or other platforms.
• Maintain case management records; update and close cases timely.
• Educate employees and people managers on processes, policies, and how to leverage self-service tools.
• Identify process improvement opportunities and share with team lead.
• Participate in continuous improvement initiatives and feedback sessions.
• Other tasks to be assigned from time to time.

Conhecimentos

Data entry

Data validation

Record management

MS Office

Excel

Word

Outlook

Teams

Customer service

SLA management

ServiceNow

Communication skills

English proficiency

Problem solving

Ferramentas

Dayforce

Descrição da oferta de emprego

MCC in Malaysia’s Shared Services Centre is hiring an HR Operations professional to support employee services. You will respond to inquiries, process HR transactions, and maintain data in HRIS.

Ideal candidates have 3–5 years in HR operations, experience with case management systems (ServiceNow preferred) and HRIS (Dayforce preferred), plus strong English. Malaysia work eligibility is required.