Senior Fulfillment Operations Leader

VF Corp.; Kuala Lumpur; On-site; MYR 140,000 - 190,000; Full time

Job summary

VF Corporation in Malaysia seeks a Senior Specialist, Fulfillment Operations to own and optimize market-level fulfillment processes. You will drive KPI improvements, governance, and cross‑functional projects with 3PL partners, while building sustainable capability across the organization.

You'll lead operational excellence initiatives, translate requirements into SOPs, and manage multiple workstreams with a focus on reducing defects and improving the customer experience.

Qualifications

• Bachelor’s degree or above in Supply Chain, Logistics, Operations Management, Business Administration or related discipline.
• Strong experience in fulfillment, warehouse operations, inventory/process control, operational excellence or related supply‑chain functions.
• Strong analytical, root‑cause analysis, process mapping, KPI management and project‑management capability.
• Demonstrated ability to influence cross‑functional stakeholders and 3PL partners without relying on formal authority.
• Strong WMS/SAP/ERP knowledge; Lean, Six Sigma, PMP or equivalent CI/project certification is preferred.
• Able to manage ambiguity and multiple workstreams and make sound independent operational/tactical decisions.

Responsibilities

• Own operational performance and KPI delivery for assigned markets, processes or functional workstreams.
• Independently analyze complex operational issues, identify root causes, assess risks and drive corrective and preventive actions.
• Act as an escalation point and Fulfillment SME for assigned processes, ensuring consistent execution and governance.
• Translate business requirements into operating processes, control points, SOPs and system requirements.
• Manage operational performance with 3PL/LSP partners through KPI reviews, governance routines, action tracking and escalation management.
• Lead cross‑functional operational projects, ensuring clear scope, milestones, risks and outcomes.
• Improve customer experience by reducing recurring logistics defects and strengthening preventive process controls.

Skills

Analytical thinking

Root cause analysis

Process mapping

KPI management

Project management

Influencing cross-functional

Education

Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration or related discipline

Tools

WMS/SAP/ERP

Lean/Six Sigma

PMP or CI certification

Job description

VF Corporation in Malaysia seeks a Senior Specialist, Fulfillment Operations to own and optimize market-level fulfillment processes. You will drive KPI improvements, governance, and cross‑functional projects with 3PL partners, while building sustainable capability across the organization.

You'll lead operational excellence initiatives, translate requirements into SOPs, and manage multiple workstreams with a focus on reducing defects and improving the customer experience.