Senior Specialist, Fulfilment Operations

VF Corporation; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

VF Corp. in Malaysia (Kuala Lumpur) seeks a Senior Specialist, Fulfillment Operations to own operational performance and KPI delivery for assigned markets and processes.

The role serves as a SME for fulfillment, driving process governance, issue resolution and cross-functional projects across SG & MY markets. You will analyze data to identify trends, implement PDCA/Lean improvements, and collaborate with 3PLs and internal teams to strengthen preventive controls and customer experience.

Qualifications

• Bachelor’s degree or above in Supply Chain, Logistics, Operations Management or related discipline.
• Strong experience in fulfillment, warehouse operations, inventory or process control.
• Able to influence cross-functional stakeholders and 3PL partners without formal authority.

Responsibilities

• Own operational performance and KPI delivery for assigned markets, processes or workstreams.
• Analyze complex operational issues, identify root causes, assess risks and drive corrective actions.
• Translate business requirements into operating processes, SOPs and system requirements.
• Manage 3PL partners through KPI reviews, governance routines and issue escalation.
• Lead cross-functional projects with clear scope, milestones and outcomes.

Skills

Analytical skills

Root-cause analysis

Process mapping

KPI management

Project management

Cross-functional collaboration

3PL management

Education

Bachelor’s degree in Supply Chain / Logistics / Operations Management

Tools

WMS

SAP

ERP

Job description

Senior Specialist, Fulfillment Operations, SG&MYReporting to the Manager, Fulfillment Operations, SG&MY, the Senior Specialist owns defined fulfillment processes, workstreams, and market-level operational deliverables while serving as a subject-matter expert in operational excellence. Beyond daily coordination, the role independently drives KPI improvement, process governance, 3PL performance, complex issue resolution, cross-functional projects, transformation readiness, and sustainable capability building.Your Responsibility will include (but not limited to):Operational Ownership & SME LeadershipOwn operational performance and KPI delivery for assigned markets, processes or functional workstreams.Independently analyze complex operational issues, identify root causes, assess risks and drive corrective and preventive actions.Act as an escalation point and Fulfillment SME for assigned processes, ensuring consistent execution and governance.Translate business requirements into operating processes, control points, SOPs and system requirements.3PL & Stakeholder ManagementManage operational performance with 3PL/LSP partners through KPI reviews, governance routines, action tracking and escalation management.Build effective partnerships across Brand, Planning, Customer Service, Finance, Quality, IT and regional teams.Drive cross-functional alignment and resolution of issues with material service, cost, inventory or customer impact.Data Analytics, Continuous Improvement & Project DeliveryAnalyze operational, inventory, quality, service and cost data to identify trends, risks and improvement opportunities.Lead continuous improvement cases using structured problem-solving, root-cause analysis, PDCA/Lean principles and measurable action plans.Lead or manage cross-functional operational projects, ensuring clear scope, ownership, milestones, risks and outcomes.Improve customer experience by reducing recurring logistics defects and strengthening preventive process controls.Process Governance & Capability BuildingOwn and standardize SOPs, process maps, work instructions, checklists and operating controls for assigned areas.Support audits, compliance reviews and corrective-action closure.Build market and 3PL capability through training, train-the-trainer support, knowledge transfer and process coaching.Transformation & Business ReadinessLead assigned fulfillment workstreams for business transitions, WMS/SAP/S/4 deployments, new DC setup or other transformation initiatives.Define process and interface requirements, support testing and user readiness, and drive go-live preparation and stabilization.For new-market/DC readiness, support operating model definition, inventory transition, 3PL governance, capacity/resource readiness and launch execution.What we will be looking for in you:Bachelor’s degree or above in Supply Chain, Logistics, Operations Management, Business Administration or a related discipline.Strong experience in fulfillment, warehouse operations, inventory/process control, operational excellence or related supply-chain functions.Strong analytical, root-cause analysis, process mapping, KPI management and project-management capability.Demonstrated ability to influence cross-functional stakeholders and 3PL partners without relying on formal authority.Strong WMS/SAP/ERP knowledge; Lean, Six Sigma, PMP or equivalent CI/project certification is preferred.Able to manage ambiguity and multiple workstreams and make sound independent operational/tactical decisions.VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.Free To Be, Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.What’s in it For You: We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage both mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF” to learn more.We just have one question. Are you in？R-20261028-0068