Order Fulfillment & Customer Care Leader

Randstad Malaysia; Kuala Lumpur; On-site; MYR 201,000 - 268,000; Full time

Job summary

Randstad Malaysia is seeking a senior leader to head the customer care function, overseeing daily operations and driving performance across the order fulfilment lifecycle. You will lead a team to meet delivery targets and service standards, while partnering with production, supply chain, quality and logistics to ensure smooth order processing and on-time delivery.

The role requires 8+ years in operations within customer care or supply chain, plus 2–3 years in a leadership capacity.

Qualifications

• 8+ years of operational experience in customer care, order management or supply chain, preferably in manufacturing.
• 2–3 years in a leadership role managing customer service personnel.
• Practical familiarity with ERP software to manage order fulfilment and workflow tracking.
• Strong cross-functional coordination skills to resolve bottlenecks and uphold delivery schedules.

Responsibilities

• Manage daily customer service operations and lead a team to achieve delivery and satisfaction targets.
• Establish workflows and service guidelines to enhance team efficiency and service quality.
• Collaborate with production, supply chain, quality and logistics to ensure seamless order processing and timely delivery.
• Analyse performance metrics and present key insights to senior management.
• Drive process improvements and system enhancements using ERP tools.

Skills

Leadership

Cross-functional coordination

Data analytics

Stakeholder management

Education

Bachelor Degree

Tools

ERP software

Job description

Randstad Malaysia is seeking a senior leader to head the customer care function, overseeing daily operations and driving performance across the order fulfilment lifecycle. You will lead a team to meet delivery targets and service standards, while partnering with production, supply chain, quality and logistics to ensure smooth order processing and on-time delivery.

The role requires 8+ years in operations within customer care or supply chain, plus 2–3 years in a leadership capacity.