Senior Executive Key Account Management (Beauty/Luxury)

ZALORA Malaysia

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

4 days ago

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Benefits offered by this job

30-day free returns

Speedy deliveries (as fast as 3 hours)

Free delivery over a certain spend

Multiple payment methods including COD

Job summary

ZALORA Malaysia is seeking a Regional Senior Account Management Executive in Kuala Lumpur to drive growth for beauty and luxury brands on the Zalora marketplace. You will partner with the Regional Category Manager to scale partnerships with top sellers and align campaigns with marketing calendars.

In this role you will analyze key metrics, forecast opportunities, and lead cross-functional efforts to optimize seller performance and customer experience across regions.

Qualifications

Bachelor’s degree in Business, Economics, Marketing, Finance, Analytics or related field from a reputable university.
Strong interest in the beauty, luxury & e-commerce industry with e-commerce background and understanding commercial and marketing strategies in the beauty e-commerce industry.
Proven track record in negotiation (promotions, investment, contracts), JBP ownership/support, and revenue-driving campaign execution is a must.
Great interpersonal and communication skills with the ability to work with different departments and/or functions.
Great organizational skills with the ability to multitask in a high-pressured and fast paced environment.
Strong written and verbal communication skills in English.
Exceptional time management, attention to detail, high ownership, and problem-solving skills (able to identify root causes via data and propose practical solutions).

Responsibilities

Managing key sellers to drive long-term and short-term business goals while aligning with branding image.
Aligning campaign objectives with sellers, and working closely with the internal team to integrate into Zalora’s marketing calendar and run post-campaign analysis.
Monitor and analyze key metrics (NMV, conversion, AOV, traffic, CTR, SOH) to identify trends and root causes; develop and execute corrective action plans.
Create and execute a strategic plan that delivers on business opportunities both for Zalora and the seller with accurate forecasting and internal performance tracking.
Produce daily/weekly/monthly performance reports for senior management visibility.
Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations/returns).
Review seller catalogs for competitive assortment and demand fit; ensure content meets Zalora guidelines and coordinate fixes.
Coach and train junior team members on seller management best practices, tools, and processes

Skills

Negotiation

JBP ownership

Relationship management

Data-driven decision making

Cross-functional collaboration

English communication

Education

Bachelor’s degree in Business, Economics, Marketing, Finance, Analytics or related field

Job description

We are looking for a Regional Senior Account Management Executive- Beauty or Luxury, basedin Kuala Lumpur, Malaysia to join our marketplace team. The primary focus in this role is todrive the overall growth of our key brands and sellers in Zalora. You will work closely with theRegional Category Manager to scale, grow and build strategic partnerships with top sellers.This is a dynamic role in a fast-paced and growing business where you will work closely with topmanagement of the company, and get extensive regional and cross-functional exposure.

This role is based in Kuala Lumpur, Malaysia.

Responsibilities:

Managing key sellers to drive long-term and short-term business goals while aligningwith branding image. To establish strong relationships by being the go-to person tosupport their business needs.
Aligning campaign objectives with sellers, and working closely with the internal team tointegrate into ZALORA’s marketing calendar and run post-campaign analysis.
Monitor and analyze key metrics (NMV, conversion, AOV, traffic, CTR, SOH) to identifytrends and root causes; develop and execute corrective action plans.
Create and execute a strategic plan that delivers on business opportunities both forZALORA and the seller with accurate forecasting and internal performance tracking
Produce daily/weekly/monthly performance reports for senior management visibility.
Improve operational levers with sellers and internal teams to enhance customerexperience (SLA, fulfillment, cancellations/returns).
Review seller catalogs for competitive assortment and demand fit; ensure content meets ZALORA guidelines and coordinate fixes.
Coach and train junior team members on seller management best practices, tools, andprocesses

Requirements :

Bachelor’s degree in Business, Economics, Marketing, Finance, Analytics or related field from a reputable university.
Strong interest in the beauty, luxury & e-commerce industry with e-commercebackground and understanding commercial and marketing strategies in the beauty e-commerce industry.
Proven track record in negotiation (promotions, investment, contracts), JBPownership/support, and revenue-driving campaign execution is a must.
Great interpersonal and communication skills with the ability to work with differentdepartments and/or functions.
Great organizational skills with the ability to multitask in a high-pressured and fast paced environment.
Strong written and verbal communication skills in English.
Exceptional time management, attention to detail, high ownership, and problem-solvingskills (able to identify root causes via data and propose practical solutions).

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women.

30-day free returns
speedy deliveries as fast as 3 hours
free delivery over a certain spend
multiple payment methods including cash-on-delivery

ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women.