Senior Executive Key Account Management (Beauty/Luxury)

ZALORA Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

ZALORA is seeking a Regional Senior Account Management Executive for Beauty and Luxury based in Kuala Lumpur, Malaysia. You will drive growth of key brands and sellers, align with marketing calendars, and build strategic partnerships.

You will collaborate with regional teams, monitor performance metrics, develop action plans, and mentor junior members while delivering reports to senior management. This role offers exposure across regional teams and cross-functional collaboration in a fast-paced

Qualifications

• Bachelor’s degree in Business, Economics, Marketing, Finance, Analytics or related field from a reputable university.
• Strong interest in the beauty, luxury & e-commerce industry with ecommerce background and understanding commercial and marketing strategies in the beauty ecommerce industry.
• Proven track record in negotiation (promotions, investment, contracts), JBP ownership/support, and revenue-driving campaign execution.
• Great interpersonal and communication skills with the ability to work with different departments and/or functions.
• Great organizational skills with the ability to multitask in a high-pressured and fast-paced environment.
• Strong written and verbal communication skills in English.
• Exceptional time management, attention to detail, high ownership, and problem-solving skills.

Responsibilities

• Managing key sellers to drive long-term and short-term business goals while aligning with branding image.
• Aligning campaign objectives with sellers, and integrate into Zalora’s marketing calendar and run post-campaign analysis.
• Monitor and analyze key metrics to identify trends and root causes; develop corrective action plans.
• Create and execute a strategic plan that delivers on business opportunities for Zalora and the seller with accurate forecasting and internal performance tracking.
• Produce daily/weekly/monthly performance reports for senior management visibility.
• Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations/returns).
• Review seller catalogs for competitive assortment and demand fit; ensure content meets Zalora guidelines and coordinate fixes.
• Coach and train junior team members on seller management best practices, tools, and processes

Skills

Negotiation

Campaign execution

Interpersonal skills

Time management

English communication

Education

Bachelor’s degree in Business/Marketing/Analytics

Job description

We are looking for a Regional Senior Account Management Executive- Beauty or Luxury, based in Kuala Lumpur, Malaysia to join our marketplace team. The primary focus in this role is to drive the overall growth of our key brands and sellers in Zalora. You will work closely with the Regional Category Manager to scale, grow and build strategic partnerships with top sellers. This is a dynamic role in a fast-paced and growing business where you will work closely with top management of the company, and get extensive regional and cross-functional exposure. This role is based in Kuala Lumpur, Malaysia.

Responsibilities

• Managing key sellers to drive long-term and short-term business goals while aligning with branding image. To establish strong relationships by being the go-to person to support their business needs.
• Aligning campaign objectives with sellers, and working closely with the internal team to integrate into ZALORA’s marketing calendar and run post-campaign analysis.
• Monitor and analyze key metrics (NMV, conversion, AOV, traffic, CTR, SOH) to identify trends and root causes; develop and execute corrective action plans.
• Create and execute a strategic plan that delivers on business opportunities both for ZALORA and the seller with accurate forecasting and internal performance tracking
• Produce daily/weekly/monthly performance reports for senior management visibility.
• Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations/returns).
• Review seller catalogs for competitive assortment and demand fit; ensure content meets ZALORA guidelines and coordinate fixes.
• Coach and train junior team members on seller management best practices, tools, and processes

Requirements

• Bachelor’s degree in Business, Economics, Marketing, Finance, Analytics or related field from a reputable university.
• Strong interest in the beauty, luxury & e-commerce industry with e-commerce background and understanding commercial and marketing strategies in the beauty e- commerce industry.
• Proven track record in negotiation (promotions, investment, contracts), JBP ownership/support, and revenue-driving campaign execution is a must.
• Great interpersonal and communication skills with the ability to work with different departments and/or functions.
• Great organizational skills with the ability to multitask in a high-pressured and fast paced environment.
• Strong written and verbal communication skills in English.
• Exceptional time management, attention to detail, high ownership, and problem-solving skills (able to identify root causes via data and propose practical solutions).

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group