Executive - Key Account Management (Accessories)

ZALORA Group; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

ZALORA is seeking a results-driven Key Account Executive – Accessories to manage and grow strategic retailer and distributor relationships from our Kuala Lumpur office. You will own day-to-day account management, drive commercial performance, and partner cross-functionally to execute brand-building activations that increase sales and market share in the beauty category.

In this role you will onboard brands, develop strategic plans, negotiate with senior stakeholders, and coordinate with

Qualifications

• 1–2 years of work experience.
• Excellent English skills are required.
• Bachelor in Business, Marketing, Finance or related field.
• Exposure in e-commerce and luxury industry is preferred.
• Strong negotiation, interpersonal and communication skills with cross-functional collaboration.
• Willingness to work in a multicultural environment.
• Analytical skills with ability to derive insights from data.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

• Onboard and build relationships with new brands and suppliers as the go-to person for ZALORA needs.
• Monitor and drive growth of brands with strategic plans and forecasting.
• Lead initial commercial performance with strong customer relationship ownership and negotiation.
• Co-create brand direction and test initiatives to grow accounts and category.
• Coordinate with brands and Marketing to align campaigns with ZALORA calendar.
• Improve operational aspects impacting customer experience.
• Review catalogs to ensure content meets ZALORA guidelines.
• Prepare daily/weekly/monthly business reports for brand performance.

Skills

1-2 years experience

Excellent English

Cross-functional work

Negotiation skills

Interpersonal skills

Analytical mindset

Excel

Tableau

Education

Bachelor in Business, Marketing, Finance or related field

Tools

Excel

Tableau

Job description

We are seeking a results-driven Key Account Executive – Accessories to manage and grow strategic retailer and distributor relationships from our Kuala Lumpur office. You will own day-to-day account management, drive commercial performance, and partner cross-functionally to execute brand-building activations that increase sales and market share in the beauty category.

Responsibilities

• Onboard and build relationships with new brands and suppliers by being the go-to person when it comes to supporting their needs at ZALORA
• Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with accurate forecasting and internal performance tracking
• Leading the initial commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion, and conflict management/resolution skills
• Co-create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
• Liaise with brands and suppliers on campaign objectives and work with Marketing to incorporate Sellers' promotions into ZALORA’s marketing calendar
• Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
• Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
• Handle various sets of daily, weekly and monthly business reports to improve visibility of brands performance

Requirements

• 1-2 years of work experience
• Excellent English skills required
• Bachelor in Business, Marketing, Finance or related field
• Exposure in e-commerce and luxury industry is preferred
• Great negotiation, interpersonal and communication skills with the ability to forge effective cross-functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
• Willingness to work in a multicultural environment
• Robust marketing & commercial understanding, with innate numerical and analytical skills and ability to derive insights from data.
• Proven ability to manage multiple projects and priorities simultaneously in a fast-paced and deadline-driven environment
• Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
• Advance working knowledge of Excel, Tableau is preferred

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.