Associate Manager - Key Account Management (Apparel Category)

ZALORA Malaysia; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

ZALORA Malaysia is seeking an Associate Manager in Kuala Lumpur to drive growth in the Fashion Apparel category. You will lead an Account Management team, build strong relationships with key brands, and translate market insights into commercial actions.

Hybrid work arrangement in Kuala Lumpur supports flexible collaboration. Requirements include 4–5 years in e-commerce or related fields, a Bachelor's degree in Business (or related), and leadership experience.

Qualifications

• 4–5 years of relevant experience in e-commerce or related fields.
• Bachelor’s degree in Business, Fashion, Finance, or related field.
• Leadership or people-management experience preferred.
• Strong understanding of the fashion industry and Southeast Asian markets.

Responsibilities

• Drive category growth through market analysis, opportunity identification, and well-executed commercial initiatives.
• Lead a team of Account Managers to build and strengthen relationships with key accounts via joint business planning, target setting, and promotions.
• Ensure strong marketplace health by focusing on brand/seller mix, assortment, pricing, and overall performance.
• Monitor inventory, campaigns, and commercial plans to maximize sales opportunities across peak periods.
• Prepare and manage daily, weekly, and monthly business reports for senior management visibility.
• Use data and insights to propose actions, support decision-making, and pilot new initiatives.
• Collaborate cross-functionally to resolve operational and commercial issues and support growth.

Skills

Account management

Market analysis

Relationship management

Cross-functional collaboration

Data-driven decision making

English proficiency

Education

Bachelor's degree in Business

Job description

We’re looking for an Associate Manager based in Kuala Lumpur, Malaysia to help accelerate growth within ZALORA’s Fashion Apparel category. In this role, you’ll champion a portfolio of brands—acting as their trusted advisor and main point of contact—while driving commercial performance through strong relationships, sharp analysis, and effective cross-team collaboration.

This role is based in Kuala Lumpur, Malaysia, and follows a hybrid working arrangement.

This is a unique opportunity to influence decisions, shape brand success on ZALORA, and make a real impact in one of Southeast Asia’s leading fashion e-commerce platforms.

Responsibilities:

• Drive category growth through market analysis, opportunity identification, and well-executed commercial initiatives.
• Lead a team of Account Managers to build and strengthen relationships with key accounts through joint business planning, target setting, and promotional activities to achieve sales goals.
• Ensure strong marketplace health by focusing on key fundamentals such as brand/seller mix, assortment, pricing, and overall commercial performance.
• Monitor inventory, deliveries, campaign execution, and commercial plans to ensure timely product availability and maximize sales opportunities across seasonal peaks and mega campaigns.
• Prepare and manage daily, weekly, and monthly business reports to improve visibility of category and brand performance for senior management.
• Use data, market insights, and performance trends to recommend business actions, support decision-making, and pilot new initiatives.
• Work cross-functionally with internal stakeholders to resolve operational and commercial issues, and to support category growth.

Requirements :

• Minimum 4–5 years of relevant working experience, preferably in e-commerce or a related industry; experience in business development, sales, or account management is preferred.
• Bachelor’s degree in Business, Fashion, Finance, or a related field.
• Prior people management or leadership experience is preferred.
• Strong understanding of the fashion industry, with working knowledge of Southeast Asian markets.
• Strong analytical skills and business acumen, with the ability to translate insights into actionable business plans.
• Strong command of English, with the ability to read, write, speak, and communicate effectively.
• Excellent problem-solving, communication, relationship management, and time management skills.
• Results-driven, highly organized, and able to prioritize effectively while executing with strong attention to detail.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 100-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 100-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 100-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

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