Executive - Key Account Management (Luxury, Accessories)

ZALORA Group; Kuala Lumpur; On-site; MYR 40,000 - 66,000; Full time

Job summary

ZALORA Group in Kuala Lumpur is seeking a results-driven Key Account Executive – Accessories to manage and grow strategic retailer and distributor relationships from our Kuala Lumpur office. You will own day-to-day account management, drive commercial performance, and partner cross-functionally to execute brand-building activations that increase sales and market share in the beauty category.

Responsibilities include onboarding brands, forecasting, negotiating, coordinating with Marketing, and

Qualifications

• 1-2 years of work experience.
• Excellent English skills required.
• Bachelor in Business, Marketing, Finance or related field.
• Exposure in e-commerce and luxury industry is preferred.
• Great negotiation, interpersonal and communication skills with the ability to forge effective cross-functional team relationships and confidently interact with senior stakeholders.
• Willingness to work in a multicultural environment.
• Robust marketing & commercial understanding with numerical and analytical skills to derive insights from data.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

• Onboard and build relationships with new brands and suppliers.
• Monitor and drive growth with strategic plans and accurate forecasting.
• Lead commercial performance via rigorous management and ownership of the day-to-day relationship.
• Co-create brand direction and test initiatives to grow accounts and category.
• Coordinate with Marketing to align campaigns and promotions in the calendar.
• Improve operational aspects affecting the customer experience.
• Review brands catalog to meet ZALORA guidelines and fix issues in the customer journey.
• Prepare daily/weekly/monthly performance reports.

Skills

Excellent English

Negotiation

Interpersonal skills

Communication

Analytical skills

Education

Bachelor in Business, Marketing, Finance or related field

Tools

Excel

Tableau

Job description

We are seeking a results-driven Key Account Executive – Accessories to manage and grow strategic retailer and distributor relationships from our Kuala Lumpur office. You will own day-to-day account management, drive commercial performance, and partner cross-functionally to execute brand-building activations that increase sales and market share in the beauty category.

Responsibilities

• Onboard and build relationships with new brands and suppliers by being the go-to person when it comes to supporting their needs at ZALORA
• Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with accurate forecasting and internal performance tracking
• Leading the initial commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion, and conflict management/resolution skills
• Co-create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
• Liaise with brands and suppliers on campaign objectives and work with Marketing to incorporate Sellers' promotions into ZALORA’s marketing calendar
• Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
• Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
• Handle various sets of daily, weekly and monthly business reports to improve visibility of brands performance

Requirements

• 1-2 years of work experience
• Excellent English skills required
• Bachelor in Business, Marketing, Finance or related field
• Exposure in e-commerce and luxury industry is preferred
• Great negotiation, interpersonal and communication skills with the ability to forge effective cross-functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
• Willingness to work in a multicultural environment
• Robust marketing & commercial understanding, with innate numerical and analytical skills and ability to derive insights from data.
• Proven ability to manage multiple projects and priorities simultaneously in a fast-paced and deadline-driven environment
• Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
• Advance working knowledge of Excel, Tableau is preferred

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.