Executive - Marketplace Operations Business Analyst

ZALORA Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

ZALORA Malaysia is seeking an Executive - Marketplace Operations Business Analyst to support the marketplace’s business operations in Kuala Lumpur. You will analyze seller performance, prepare KPI reports, and maintain dashboards while collaborating with Commercial, Logistics, Customer Service, and Tech teams to drive efficiency.

The role emphasizes data-driven decision-making, process improvement, and the ability to thrive in a fast-paced, multicultural e-commerce environment.

Qualifications

• Bachelor's degree in business, operations or data analytics or related major.
• 1–2 years in an operations role within e-commerce, logistics, manufacturing, or consulting.
• Clear communication and strong numerical analysis skills.

Responsibilities

• Track and evaluate seller operational performance.
• Assist with regular reporting and performance reviews to meet KPIs.
• Create and send KPI reports to Operations leaders and stakeholders.
• Maintain dashboards and design new ones as needed.
• Support data research/analysis requests and identify automation opportunities.
• Coordinate with Commercial, Logistics, Customer Service and Tech teams to streamline processes.

Skills

Excellent communication

Detail-oriented

Strong organizational skills

Analytical mindset

Education

Bachelor's Degree in Business Administration / Operations Management / Data Analytics

Tools

Microsoft Excel

Google Sheets

Job description

Executive - Marketplace Operations Business Analyst

ZALORA is looking for an analytical and process-oriented person with an interest in fashion and operations management to join our team based in Kuala Lumpur. This role will be a part of the Marketplace Operations team, managing the business operations of high-profile brands in ZALORA Marketplace across regions. This is a dynamic role in a fast-paced and growing marketplace business, offering an opportunity to support high-level business decision-making and gain extensive regional and cross-functional exposure.

Responsibilities:

• Track and evaluate seller operational performance
• Assist with regular reporting and performance reviews to ensure seller KPIs are being met
• Create and send out KPI reports to Operations leaders and other stakeholders
• Maintain existing Dashboards and design/develop new ones if necessary
• Support in additional data research/requests, or analysis as required
• Identify opportunities for process automation and implement solutions to reduce manual tasks
• Coordinate with internal teams (e.g. Commercial, Logistics, Customer Service, Tech) to resolve operational issues and streamline processes

Requirements:

• Bachelor's Degree in Business Administration, Operations Management,Data Analytics / Business Analytics, or other related major
• 1-2 years working experience in an operations role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms (fresh graduates are welcome to apply)
• Excellent communication and interpersonal skills
• Good knowledge of Microsoft Excel / Google Sheets
• Detail-oriented with strong organizational and time management skills
• Comfortable working with numbers and interested in gaining insights from large datasets
• Have passion for operations and continuous process improvement
• Eager to learn, can-do attitude, comfortable working in a multicultural, fast-paced, dynamic environment

Wonderhowit'sliketobuildyourcareerwithZALORA?Inspiredbyemployees,webelieveyou'llbeinfor:

• Anexcitingplatformtomakeyoursuccessstory
• Havetheutmostcareforyourmentalandphysicalwellbeing
• Flexibilityweavedintoyourlifestyle
• Aseamlessworkenvironmentwithafriendly&team-fueledculture
• Careergrowthalignedtoyourprofessionalandpersonalneedsandgoals

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The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

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