Senior Executive, Information Technology
Planworth Global Factoring Sdn. Bhd.
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Planworth Global Factoring Sdn. Bhd. seeks a proactive Senior IT Executive to support the organisation's technology infrastructure and daily operations in a regulated financial services environment.
You will provide L1/L2 technical support, administer core IT systems, assist with IT controls, audits and compliance, and contribute to IT projects that improve system efficiency and security.
Qualifications
- Bachelor's degree or equivalent in IT/CS.
- Experience supporting IT operations in a regulated environment.
Responsibilities
- Provide L1/L2 support for hardware, software, network, and telephony incidents.
- Install, configure, and maintain desktops, laptops, printers and peripherals.
- Manage user accounts, mailboxes and access rights.
- Maintain servers, network devices, firewalls and telephony systems.
- Support core business systems, perform UAT, and liaise with vendors.
Skills
Education
Tools
Job description
We are looking for a proactive and technically skilled Senior IT Executive to support our organisation’s technology infrastructure and daily operations in a regulated financial services environment. The role provides L1/L2 support, administers core IT infrastructure, supports IT controls, audit, and compliance requirements, and assists with IT projects to enhance system efficiency and security.
Provide L1/L2 technical support to staff for hardware, software, network, and telephony issues, logging and tracking all incidents and service requests in the helpdesk system within agreed SLAs.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Administer and maintain user accounts, mailboxes, and access rights.
Administer and maintain servers, network infrastructure, firewalls, and the PABX/telephony system.
Provide first-line support for the core business system, including user issues, UAT support, and liaison with the vendor.
Perform and monitor backups and conduct periodic restoration tests to verify data recoverability.
Carry out patch management and maintain endpoint protection to keep systems up to date and secure.
Monitor system performance and implement improvements where necessary.
Process joiner, mover, and leaver requests with proper approvals, and perform periodic user access reviews.
Follow change management procedures and document all changes to systems and infrastructure.
Support IT controls and maintain evidence for internal and external audits and regulatory reviews (e.g. PDPA).
Participate in Disaster Recovery (DR) and Business Continuity Plan (BCP) testing.
Assist in the implementation of IT policies and cybersecurity measures, including the security awareness training programme.
Maintain inventory of IT assets and software licences.
Maintain SOPs, network diagrams, and IT documentation.
Coordinate with vendors for IT-related services and support.
Provide IT onboarding for new staff and training on IT policies and systems.
Provide after-hours or weekend support when required for maintenance windows and incidents.
Degree in Information Technology, Computer Science, or a related field.
Certifications such as CompTIA A+/Network+, Microsoft or AWS are an advantage.
4-6 years of working experience in a similar IT support or infrastructure role, preferably in the financial services industry.
Strong knowledge of IT infrastructure and troubleshooting.
Awareness of information security and data protection principles.
Good problem-solving skills and ability to work independently or as part of a team.
Strong interpersonal and communication skills, with a good command of English and Bahasa Malaysia.
Self-driven and takes the initiative to resolve issues and meet targets independently.
Hard-working, diligent, and eager to learn new technologies.
Knowledge of AI tools (e.g. Microsoft Copilot, Claude) and their safe and compliant use in a business environment.
Demonstrates a strong determination to achieve goals and overcome challenges.
Takes proactive steps and demonstrates initiative to take on tasks independently.
A Goal Go-Getter to achieve objectives and meet targets.
Hungry and curious to succeed in their role.
An enthusiastic learner to acquire new knowledge and skills.
5 days working week.
Competitive basic salary.
Attractive annual performance bonus. Our rewards philosophy matches pay to performance, potential and work ethics.
Insurance coverage for staff - Group Hospitalization, Group Term Life and Group Personal Accident.
Other staff benefits such as Medical claims, Optical, Dental, Annual health screening, Company trips, Teambuilding activities, Wedding gifts, Child Birth gifts and many more.
Large, modern, luxury, advanced and trendy office layout for your optimum safety, comfort and performance, prayer room, training room and a secure basement parking.
Pantry service with beverage vending machine. Enjoy complimentary, barista-style refreshments, including a selection of Cappuccinos, Lattes, and Americanos available throughout the day.
We believe that a comfortable and healthy workplace helps our people feel their best and do their best. That’s why we provide ergonomic adjustable chairs and desks to support good posture, reduce physical strain and keep you comfortable throughout the workday. We’ve also installed branded Coway air purifiers to help improve indoor air quality, creating a cleaner, fresher and more pleasant environment for everyone. Because at Planworth, taking care of our people is an important part of creating a workplace where everyone can thrive.
We start by using an assessment tool to identify your strengths and target areas for upskilling. To help you advance, we offer structured mentoring and coaching programs intended to build leadership and management capabilities through real-world, on-the-job training. Furthermore, there are plenty of career growth opportunities and avenues to diversify into other roles within the company.
Close to Putra LRT - Ampang Park Station (5 mins walk)
Adjacent to MRT - Ampang Park Station (5 mins walk)
Surrounded by shopping centres - short walking distance to KLCC, Avenue K, Intermark and etc.
Located on the ground floor of a 33 storey building with more than 10,000ft of work space.
Hirer responsiveness Salary match Number of applicants
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- How many years' experience do you have as an Information Technology Executive?
- Which of the following types of qualifications do you have?
- How would you rate your Bahasa Malaysia language skills?
An established and well-known financial institution (FI) registered with the Ministry of Finance and the Government’s eProcurement platform. Planworth, is a multiple-award winning FI that include 2024 Enterprise 50. Standing as the largest non-bank Factoring FI in Supply Chain Finance across the Singapore and Malaysia markets combined. We empower SMEs, large corporations, and listed entities through a diversified portfolio of credit facilities without collateral designed to optimize cash flow at every stage of the business cycle: Supply Chain & Pre-Financing, Revolving Credit, Term Loan, Letter of Credit, Letter of Undertaking, Performance Bond and Invoice Financing.
An established and well-known financial institution (FI) registered with the Ministry of Finance and the Government’s eProcurement platform. Planworth, is a multiple-award winning FI that include 2024 Enterprise 50. Standing as the largest non-bank Factoring FI in Supply Chain Finance across the Singapore and Malaysia markets combined. We empower SMEs, large corporations, and listed entities through a diversified portfolio of credit facilities without collateral designed to optimize cash flow at every stage of the business cycle: Supply Chain & Pre-Financing, Revolving Credit, Term Loan, Letter of Credit, Letter of Undertaking, Performance Bond and Invoice Financing.
Perks and benefits Outpatient Medical Coverage Group Hospitalization & Surgical Coverage Group Personal Accident Coverage Group Term Life Coverage Performance Bonus Scheme Marriage Leave and Wedding Gift Dental, Optical and Annual Health Screening Study Leave
What can I earn as an Information Technology Executive
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
