Senior Executive, HRMS

Pembangunan Sumber Manusia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

HRD Corp, based in Malaysia, is seeking a Senior Associate to support HR systems and employee services. You will handle Zoho Desk inquiries, manage HRMS issues with AMS, and configure MYHR+ access controls. The role requires SAP SuccessFactors expertise and strong data management skills, with Damansara Heights as the base.

Ideal candidates have 3–5 years in HR, excellent communication, and analytical abilities, enabling effective stakeholder collaboration and HR process optimization.

Qualifications

• 3-5 years of relevant experience in Human Resources.
• Hands‑on experience in SAP SuccessFactors (SAPSF).
• Strong knowledge of HR processes, employee data management, and HR system administration.
• Excellent organizational skills and attention to detail.

Responsibilities

• Provide Employee Support Management via Zoho Desk, categorising and guiding inquiries.
• Coordinate with AMS to resolve HRMS system issues and ensure timely restoration of functionality.
• Manage employee role permissions in MYHR+ to ensure data integrity and secure access.
• Collaborate with Organisational & Capability Development to set up divisions and reflect changes in MYHR+.
• Support HR system updates, data management, leave administration, and location setup in MYHR+.

Skills

HR processes

Data management

Analytical thinking

Interpersonal skills

Attention to detail

Education

Degree or postgraduate qualification in Management or HR or Information Systems

Tools

SAP SuccessFactors

Excel

Job description

Why Join Us

At HRD Corp, we believe our people are the foundation of our success and the driving force behind Malaysia’s human capital development. Joining us means contributing to a national mission — strengthening the country’s workforce while building your own professional legacy.

We take pride in providing a supportive and progressive workplace that values excellence, integrity, and growth. Our employees enjoy a comprehensive benefits package designed to promote wellbeing and long-term security:

Our Employee Benefits

Enhanced EPF contribution — additional employer contribution beyond the statutory rate.

Comprehensive medical, optical, and dental coverage for employees and their dependents.

Inclusive insurance protection for added peace of mind.

Attractive employee subsidies to support daily and professional needs.

Excellent accessibility, with our office conveniently connected to major public transport routes (MRT/LRT).

What We’re Looking For

Encompasses a wide range of responsibilities aimed at enhancing organisational effectiveness, employee engagement, and performance. In addition, plays a pivotal role in driving strategic HR initiatives, fostering a positive work environment, and contributing to the achievement of organisational goals.

Your Role and Impact

1. Employee Support Management (Zoho Desk)

Monitoring and managing incoming inquiries from employees submitted through the Zoho Desk platform. This includes categorizing inquiries based on their nature and urgency.

Offering guidance to employees on various HR-related topics, including company policies, procedures, benefits, and HR systems usage. Ensuring that employees have a clear understanding of the relevant information and resources available to them.

Responsible for liaising with the Application Management Services (AMS) vendor to address and resolve any system issues related to the HR management system (HRMS). This entails effectively communicating the nature of the problem, coordinating troubleshooting efforts, and ensuring that system functionality is restored in a timely manner.

By proactively managing system issues, contributes to the smooth operation of HR processes and minimises disruptions for employees and other stakeholders.

Oversees the setup of employee role permissions in MYHR+, the organisation's HR information system. This involves configuring access rights and privileges based on employees' job roles and responsibilities, ensuring that they have appropriate levels of access to HR data and functionalities.

By maintaining accurate role permissions, helps uphold data integrity and confidentiality while facilitating efficient workflow management within the HR system.

4. Division/Structure Setup in MYHR+

Collaboration with the Organisational & Capability Development team is essential for setting up new divisions or restructuring initiatives within MYHR+. Works closely with stakeholders to initiate requests for structural changes.

This involves navigating the complexities of organisational structure and ensuring that MYHR+ accurately reflects the evolving needs of the organisation. By facilitating seamless integration of structural changes into the HR system, the Senior Associate supports effective workforce management and strategic decision-making.

5. System Support and Updates

Provides ongoing support for HR system updates and maintenance tasks, including data management, leave administration, and location setup in MYHR+. This involves responding to user queries, troubleshooting technical issues, and implementing system enhancements as needed.

By staying abreast of system updates and ensuring their successful implementation, it helps optimise the functionality and usability of HR systems, ultimately enhancing overall HR service delivery and employee experience.

Professional Qualifications and Experience

Degree or postgraduate qualification in Management, Human Resources, Information Systems, or any relevant discipline.

3-5 years of relevant experience in Human Resources, with hands‑on experience in SAP SuccessFactors (SAPSF).

Strong working knowledge and practical experience in SAP SuccessFactors, particularly in HR processes, employee data management, and HR system administration.

Strong organisational skills, attention to detail, and accuracy in maintaining HR records and employee data.

Excellent analytical and problem‑solving skills, with the ability to identify and resolve HR system and process‑related issues.

Proficiency in Microsoft Excel and other HR‑related systems or digital tools.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.

Demonstrated integrity, professionalism, and strategic thinking.

Willing to be based in Damansara Heights.

Note to Applicants

We appreciate your interest in joining HRD Corp. Due to the high number of applications, only shortlisted candidates will be contacted. Thank you for your understanding as we carefully review all applications.

Tracing its origin to the Year 1993 as Majlis Pembangunan Sumber Manusia, the Human Resources Development Corporation (HRD Corp) or Pembangunan Sumber Manusia Berhad is an organization under the purview of the Ministry of Human Resources Malaysia (MOHR). Governed by the Pembangunan Sumber Manusia Berhad Act 2001 (PSMB Act 2001), HRD Corp was given the mandate by the Malaysian Government to catalyse the development of competent local workforce that will contribute to Malaysia’s vision of becoming a high-income economy. Since its inception, HRD Corp has evolved from managing a sizeable fund to becoming a one-stop-centre for providing novel human capital development solutions to its registered employers and the critical mass of Small, Medium Enterprises in Malaysia. Additionally, HRD Corp continues to be steadfast in its effort towards encouraging employers covered under the PSMB Act 2001 to re-train and upgrade the skills of their local employees, apprentices and trainees in keeping with the fast-evolving global business landscape while meeting the aspirations of their respective company/companies. Our VisionEvery Malaysian trained and employable. Our MissionImproving lives through the promotion of lifelong learning and acquisition of future work skills. Our Values (PILLAR)Passion Integrity LeadershipLoyaltyAgilityResponsiveness

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