Senior Executive, E-Commerce Operations

AnyMind Group; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

AI tools

Birthday leave

Health & wellness benefits

Career growth

International environment

Job summary

AnyMind Group seeks a proactive Senior E-Commerce Operations Executive to drive day-to-day management of flagship stores across Lazada, Shopee, and TikTok Shop, ensuring seamless operations and a compelling brand experience.

You will lead end-to-end store launches, optimize catalogs and campaigns, monitor performance metrics, collaborate with KAMs and marketing, and translate strategy into precise operational execution in a fast-paced, international environment.

Qualifications

• Bachelor’s degree in Business, Marketing, or related discipline.
• 2–3+ years of proven e-commerce platform management or agency experience.
• Deep expertise in Lazada, Shopee, and TikTok Shop ecosystems.
• Strong English communication and client-facing stakeholder management.
• Excellent analytical, problem-solving, and organizational skills.

Responsibilities

• Drive the strategic end-to-end setup and launch of flagship stores across Lazada, Shopee, and TikTok Shop.
• Oversee catalog management and SEO, optimizing bulk uploads, attributes, and content scores.
• Strategize and execute campaign configurations, pricing, stock allocations, and vouchers in Seller Centers.
• Safeguard store health standards and SLAs, monitoring metrics to mitigate penalties.
• Optimize inventory integrity and cross-channel stock with warehouse teams.
• Analyze performance data to improve traffic, conversions, and fulfillment efficiency.
• Collaborate with KAMs and support teams to troubleshoot backend issues.
• Work with Brand Owners and Marketing to translate strategies into execution.

Skills

Marketplace expertise across LazadaSho

Performance analytics

Excel modeling

Education

Bachelor's degree in Business or Marketing

Tools

Seller Centers

Job description

We are looking for a proactive and driven Senior E-Commerce Operations Executive to drive and optimize the day-to-day operations of our clients’ official flagship stores across major marketplaces. This role combines strategic marketplace management, e-merchandising, campaign execution, and performance analytics to ensure seamless store operations and deliver an exceptional brand experience.

What You’ll Do

• Drive the strategic end-to-end setup and launch of official flagship stores across major marketplaces (Lazada, Shopee, TikTok Shop), ensuring platform compliance while establishing best-practice operational frameworks.
• Oversee catalog management and SEO strategy, optimizing bulk uploads, attribute settings, and content scores to maximize product search visibility, CTR, and conversion rates.
• Strategize and execute technical campaign configurations, setting competitive pricing, stock allocations, and high-converting promotional mechanics like vouchers and add-on deals within Seller Centers.
• Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.
• Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.
• Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.
• Liaise directly with marketplace Key Account Managers (KAMs) and support teams to rapidly troubleshoot and resolve complex backend issues, including product delistings and system glitches.
• Collaborate cross-functionally with Brand Owners and Marketing teams to translate high-level promotional strategies into flawless, error-free operational execution.

Who You Are

• Bachelor’s degree in Business, Marketing, or a related discipline, with 2–3+ years of proven e-commerce platform management or agency experience.
• Deep expertise in regional marketplace ecosystems (Lazada, Shopee, TikTok Shop) with advanced proficiency in performance analytics and Excel modeling.
• Exceptional English communication and client-facing stakeholder management skills, with a proven track record of driving cross-functional alignment.
• Strategic thinker with strong problem-solving capabilities, a sharp eye for detail, and a high degree of business acumen.
• Highly organized and agile project manager who thrives in high-pressure, fast-paced environments while balancing multiple key initiatives.
• Target-driven and results-oriented professional with demonstrated initiative and an ambitious self-starter mindset.

Nice To Have

• Prior experience managing top-tier brand accounts in an agency or e-commerce enabler environment.
• Familiarity with e-commerce operations and multi-channel inventory management systems.

Why You’ll Love It

• Competitive salary package
• Performance Bonus (1 time per year)
• Advanced AI tools available to support operational efficiency across all positions
• Young, Energetic & Supportive Culture
• Birthday Leave
• Comprehensive Health & Wellness Benefits (Medical, Dental, Optical, Wellness Claims)
• Career growth opportunities: develop client-facing and strategic skills in a fast-growing business
• Work in a professional, international & dynamic Environment
• Exciting opportunity to explore digital trends