Senior Executive Credit Control

Avisena Healthcare Sdn. Bhd.; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Medical Coverage

Education support

Sponsored courses, certifications, or

workshops

Job summary

Avisena Healthcare Sdn. Bhd. is seeking a Credit Control Executive to oversee the AR portfolio across diverse client groups in Shah Alam. You will analyse ageing, monitor collection performance and drive strategies to improve cash flow and reduce overdue receivables.

Responsibilities include reconciliation, investigation of discrepancies, collaboration with multiple departments, and ensuring timely resolution of billing issues. Strong analytical skills and attention to detail are essential.

Responsibilities

• Manage and analyse AR portfolio for diverse clients including corporate, insurance, TPAs, government agencies and self-paying patients.
• Analyse ageing and outstanding debt trends to identify slow-paying, high-risk and long-outstanding accounts and propose collection strategies.
• Prepare and analyse AR, collection, ageing and outstanding debt reports covering performance, trends, variances and recovery status.
• Investigate billing and payment discrepancies; coordinate with relevant departments for timely resolution.
• Monitor collection performance and recovery targets; identify gaps and propose actions to improve collection efficiency.
• Handle complex and high-value accounts with appropriate follow-up and escalation based on payment behaviour and ageing.
• Coordinate with internal departments and external stakeholders to resolve billing, documentation, payment and collection issues affecting recovery.
• Review inpatient submissions and billing documentation to prevent delays in the collection cycle; ensure prompt follow-up.
• Provide management with insights on trends, risks and opportunities for process improvement in revenue cycle management.
• Support continuous improvement initiatives to strengthen credit control processes and reduce overdue accounts.

Job description

Manage and analyse the AR portfolio covering corporate clients, insurance companies, TPAs, government agencies, and self-paying patients.

Analyse ageing and outstanding debt trends to identify slow-paying, high-risk, and long-outstanding accounts and recommend appropriate collection strategies.

Prepare and analyse periodic AR, collection, ageing, and outstanding debt reports, including collection performance, trends, variances, recovery status, and areas requiring management attention.

Perform account reconciliation and investigate billing and payment discrepancies, including identifying root causes and coordinating with relevant departments for timely resolution.

Monitor collection performance and recovery targets, identify gaps or delays, and provide recommendations to improve collection efficiency and reduce outstanding receivables.

Manage complex and high-value accounts, including determining appropriate follow-up and escalation actions based on payment behaviour, account ageing, and recovery risk.

Coordinate with multiple internal departments and external stakeholders to resolve billing, documentation, payment, and collection issues that may affect the timely recovery of outstanding amounts.

Monitor inpatient case submissions and billing documentation to identify potential delays and ensure that pending documentation is followed up promptly to prevent delays in the collection cycle.

Provide analytical input and recommendations to Management on collection trends, potential financial risks, recovery opportunities, and areas for process improvement.

Support continuous improvement initiatives to strengthen credit control processes, improve collection effectiveness, reduce overdue accounts, and enhance the hospital's overall revenue cycle management.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Credit Control Executive?

Avisena Specialist Hospital is a fast growing healthcare group in Shah Alam offering a combined spectrum of primary care, specialist services and health wellness programs to serve the healthcare needs of our community, national and international customers. Avisena strives to continually provide uniquely differentiated service with uncompromising commitment to service quality to all our customers. We take pride in our reputation for creating a truly caring experience at Avisena. We constantly envision new services and requirements through customer engagements and strategic partnerships. By doing so, Avisena creates a winning formula by satisfying the evolving healthcare needs of our customers

Avisena Specialist Hospital is a fast growing healthcare group in Shah Alam offering a combined spectrum of primary care, specialist services and health wellness programs to serve the healthcare needs of our community, national and international customers. Avisena strives to continually provide uniquely differentiated service with uncompromising commitment to service quality to all our customers. We take pride in our reputation for creating a truly caring experience at Avisena. We constantly envision new services and requirements through customer engagements and strategic partnerships. By doing so, Avisena creates a winning formula by satisfying the evolving healthcare needs of our customers

Perks and benefits Medical Coverage Individual achievement rewards Education support Sponsored courses, certifications, or workshops

What can I earn as a Credit Control Executive