Senior Executive, Call Centre

Kawan Food Manufacturing Sdn Bhd; Selangor; On-site; MYR 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Sports (e.g. Gym)

Parking

Hospitalization and Group Personal Acc

Job summary

Kawan Food Manufacturing Sdn Bhd is seeking a competent team member to oversee the invoicing and collections process. The role involves ensuring timely billing, mentoring the invoicing team, and handling telemarketing tasks.

Candidates should demonstrate excellent communication and interpersonal skills. Responsibilities include preparing statistical reports, supervising team performance, and maintaining accuracy in customer invoicing.

Qualifications

• Fresh graduates welcome to apply.
• Strong attention to detail, accuracy and follow through is essential.

Responsibilities

• Oversee invoicing/collection process to resolve complex claims.
• Manage telemarketing tasks and mentor the Invoicing Team.
• Ensure timely and accurate billing and collections.
• Prepare statistical reports to monitor invoicing trends.

Skills

Communication skills

Leadership

Organizational skills

Time management

Interpersonal skills

Education

Diploma / Degree in Business Administration

Job description

Possess complete undertaking of the invoicing/collection process to resolve complex, outstanding claims.

Handling telemarketing related tasks.

Ensures accounts are billed accurately and timely by providing proactive oversight and direction for billing and collections.

Assisting to provides operational oversight for the Invoicing Team, mentoring them in their responsibilities.

Maintains current knowledge of company’s billing systems and tax payer systems, as well as all aspects of third-party reimbursement policies and practices.

Demonstrates ability to supervise, train and motivates team members.

Organizes and leads efforts to maximize operational efficiency and optimize reimbursement.

Assist superior to prepare statistical reports to monitor trends, determine sales invoicing deficiencies and implement corrective action plans as necessary.

Responsible for accuracy of customer invoices, and creating the invoices monthly.

To carry out other duties and tasks as directed by the Management in line with competencies and activities associated with any of the above processes.

Willing to be based in Pulau Indah, Klang.

JOB REQUIREMENTS

• Diploma / Degree in Business Administration or equivalent preferred.
• Fresh graduates welcome to apply.
• Good communication and interpersonal skills.
• Good in leadership, training, coaching and motivation skills.
• Excellent organizational and time management skills with a strong attention to detail, accuracy and follow through.

A list of perks and benefits:

• Medical
• Sports (e.g. Gym)
• Parking
• Hospitalization and Group Personal Accident Insura