Credit & Collections Executive (E-commerce) - Up to RM3000

Prospect Workforce Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Performance incentive

Job summary

Prospect Workforce Solution Sdn Bhd is hiring a Credit & Collections Executive (E-commerce) in Malaysia. You will handle inbound and outbound collection calls for overdue accounts and negotiate payment arrangements via calls, email, and SMS.

The role requires 1–2 years in debt collection, a diploma or bachelor’s in a related field, and good English communication. Prior auto-dialer experience and proficiency with Microsoft Office are essential.

Qualifications

• Diploma/Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.
• 1–2 years of experience in debt collection or a related field.
• Good command of English and/or the required native language, both written and spoken.
• Experience using an auto-dialer telephone system is required.
• Proficient in Microsoft Office and basic computer applications.
• Good negotiation and communication skills.
• Able to handle pressure and work in a fast-paced environment.
• Self-driven, well-organised, detail-oriented, and proactive.
• High level of integrity and professionalism.

Responsibilities

• Handle inbound and outbound collection calls for overdue accounts.
• Negotiate payment arrangements with customers via calls, email, and SMS.
• Handle customer complaints professionally and elevate issues when necessary.
• Maintain accurate collection records and prepare daily performance reports.
• Ensure all collection activities comply with company policies and regulations.
• Perform other duties assigned by the supervisor.

Skills

Debt collection

Negotiation

Communication

Self-motivation

Education

Finance/Accounting degree

Tools

Auto-dialer

Microsoft Office

Silverlake

AS400

Job description

Credit & Collections Executive (E-commerce) - Up to RM3000

Handle inbound and outbound collection calls for overdue accounts.

Negotiate payment arrangements with customers via calls, email, and SMS.

Handle customer complaints professionally and elevate issues when necessary.

Maintain accurate collection records and prepare daily performance reports.

Ensure all collection activities comply with company policies and regulations.

Perform other duties assigned by the supervisor.

Job Requirements :

Diploma/Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.

1–2 years of experience in debt collection or a related field.

Good command of English and/or the required native language, both written and spoken.

Experience using an auto-dialer telephone system is required.

Proficient in Microsoft Office and basic computer applications.

Good negotiation and communication skills.

Able to handle pressure and work in a fast-paced environment.

Self-driven, well-organised, detail-oriented, and proactive.

High level of integrity and professionalism.

Advantage Requirements :

Familiarity with core banking systems (e.g. Silverlake, AS400)

Exposure to payment processing systems and workflow tools

Technical skills or familiarity with productivity / automation tools (e.g. advanced Excel, VBA, etc.)

Working Days : Monday - Friday

Salary : up to RM 3000

Performance Incentive: up to RM 1000 (depending on performance & KPI)

Industry : E-Commerce

Available to start immediately

Contract Duration : 1 Year (view to extension and absorption into permanent subject to approval & vacancy)