Finance Executive

Starhub Ltd; Petaling Jaya; On-site; MYR 54,000 - 78,000; Full time

Job summary

Starhub Ltd. in Petaling Jaya, Malaysia seeks a Finance Executive to lead automation initiatives, resolve billing queries and drive process improvements. You will train teammates, liaise with offshore delivery centers and collaborate with internal and external partners on ongoing operations.

The role requires at least 2-3 years in billing, strong analytical skills, and excellent communication. A background in shared services or Telco is an advantage but not required.

Qualifications

• Bachelor's Degree in Finance/Accounting required.
• Minimum of 2-3 years' experience in billing function.
• Ability to resolve issues with business and systems constraints vs accounting requirements.
• Demonstrates emotional resilience and can work under pressure.
• Strong analytical and problem-solving skills with independence to meet tight deadlines.
• Excellent oral and written communication skills.
• High proficiency in Microsoft Office applications.
• Shared services management or Telco experience is an advantage but not mandatory.

Responsibilities

• Lead and drive automation initiatives and continuous process improvement on top of resolving billing enquiries and disputes.
• Provide training, support and guidance to team members.
• Serve as liaison to offshore delivery center and collaborate with internal and external Partners on operational activities; may involve data analysis and ad-hoc initiatives.
• Review policies and procedures to stay current with regulations and technology and align with industry best practices.
• Ensure completeness and verification of bills in a timely and accurate manner.
• Analyze application forms and prepare/verify data for billing and adjustments.
• Ensure financial integrity of billing systems.
• Monitor service delivery KPIs and report issues using SLA as anchor and perform quality review.
• Participate in scoping and UAT on Billing System areas; support ad hoc Billing Operations duties.

Skills

Analytical skills

Communication skills

Independent working

Time management

Education

Bachelor's Degree in Finance/Accounting

Tools

Microsoft Office

Job description

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Finance Executive

Date: 10 Aug 2026

Location: Petaling Jaya, MY

Job Description

• Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
• To provide training, support and guidance to team members.
• Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.
• Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.
• Ensure completeness and verification of bills on timely and accurate basis.
• Analysis of application forms, preparation and verification of data for billing & adjustment.
• Ensure financial integrity of billing systems
• Monitor service delivery KPls and report issues or discrepancies, using Service Level Agreement (SLA) as anchor document to manage vendor performance and perform quality review of work.
• Perform scoping and be involve in user acceptance test (UAT) on areas relating to Billing System(s).
• Support ad hoc Billing Operations duties as & when assigned.

Qualifications

• Bachelor's Degree in Finance/Accounting.
• Minimum of 2-3 years' experience in billing function.
• Takes on initiatives to resolve issues after taking into consideration of business and systems contraint vs accounting requirements.
• Emotional resilience and ability to withstand pressure on an ongoing basis in a fast-paced environment.
• Strong analytical, problem-solving skills and able to work independently in meeting tight deadlines.
• Good communicator with excellent oral and written communication skills.
• High proficiency in Microsoft office applications.
• Experience in shared services management or Telco industry is an advantage but not mandatory.