Senior Events Lead: Elevate Guest Experience & Team

InterContinental Hotels Group; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

InterContinental Hotels Group is seeking a dedicated individual to manage daily operations and guest experiences in George Town, Malaysia. You'll work at the forefront of our hospitality efforts, ensuring that every guest interaction is memorable and fulfilling.

Your role will include managing the staffing needs, driving performance through coaching, and maintaining high standards across our services. This position also allows you to promote responsible business practices while ensuring guest safety and satisfaction.

Qualifications

• Experience in managing staff and enhancing team performance.
• Strong interpersonal skills to interact effectively with guests and clients.
• Ability to analyze guest satisfaction surveys and apply feedback.

Responsibilities

• Direct and manage daily operations and staffing.
• Ensure guest experience is successful and memorable.
• Raise awareness of hotel and brand reputation locally.

Job description

InterContinental Hotels Group is seeking a dedicated individual to manage daily operations and guest experiences in George Town, Malaysia. You'll work at the forefront of our hospitality efforts, ensuring that every guest interaction is memorable and fulfilling.

Your role will include managing the staffing needs, driving performance through coaching, and maintaining high standards across our services. This position also allows you to promote responsible business practices while ensuring guest safety and satisfaction.