IT Supervisor: Elevate Hotel Tech & Guest Experience

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

InterContinental Hotels Group is seeking a hotel IT professional in Kuala Lumpur to support information and technology needs across departments. The role emphasizes understanding staff and guest requirements and delivering prompt, professional assistance.

You will organize workstation resources, conduct compliance checks, identify training needs, and report issues to management. Fluent English and local language skills are essential in this supervisory capacity within Regent brand standards.

Qualifications

• Diploma or higher in Information Technology with 1-2 years in hotel IT.
• Equivalent mix of education and work experience in IT.
• Must speak local language(s) and fluent English.

Responsibilities

• Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional assistance and support.
• Set up and organize workstation with designated supplies, forms, and resource materials.
• Conduct periodic tests and inspections to ensure all departments are complying with required procedures.
• Identify training needs and recommend actions in order to resolve those needs.
• Report error system immediately to manager.
• Maintain knowledge of the Regent brand service style and people attributes to enhance guest experience.

Skills

Fluent English

Local language proficiency

IT aptitude

Education

Diploma / higher education in Information Technology

Job description

InterContinental Hotels Group is seeking a hotel IT professional in Kuala Lumpur to support information and technology needs across departments. The role emphasizes understanding staff and guest requirements and delivering prompt, professional assistance.

You will organize workstation resources, conduct compliance checks, identify training needs, and report issues to management. Fluent English and local language skills are essential in this supervisory capacity within Regent brand standards.