Budget Hotel Manager

Private Advertiser; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

Private Advertiser seeks an experienced Boutique Hotel Manager to oversee George Town's hotel operations and drive guest satisfaction, staff performance, and financial results. You will lead all departments, ensure regulatory compliance, and foster a dynamic culture focused on service excellence.

The role demands 5+ years in hotel management, strong leadership, and fluency in English and Malay. You will optimize occupancy, revenue and brand reputation while maintaining high standards of service.

Qualifications

• Minimum 5 years of progressive hotel management experience.
• Proven ability to manage budget, revenue and operational performance.
• Strong leadership and team development skills.
• Excellent communication with guests, staff and stakeholders at all levels.
• Fluency in English and Malay; additional languages are advantageous.
• Knowledge of health, safety, and hygiene standards in hospitality.

Responsibilities

• Oversee all hotel operations across departments including front office, housekeeping, maintenance and admin.
• Develop and implement strategies to maximize occupancy, revenue and profitability.
• Manage budget planning, financial forecasting and cost control.
• Recruit, train, supervise and motivate hotel staff to deliver service excellence.
• Ensure compliance with health, safety and regulatory standards.
• Maintain high standards of guest service and address complaints promptly.
• Monitor property condition and coordinate maintenance/renovation projects as needed.
• Manage supplier, vendor and partner relationships to optimize service delivery.
• Implement quality assurance aligned with brand guidelines and guest expectations.
• Prepare and present regular reports on performance and KPIs to senior management.
• Lead marketing initiatives to boost hotel visibility and competitiveness.
• Manage crisis situations and ensure business continuity.

Skills

Budget management

Revenue optimization

Operational leadership

Staff development

Customer service

Communication skills

Hotel management software

English & Malay fluency

Health & safety knowledge

Education

Hospitality management qualifications

Tools

Hotel management software

Job description

About the role

We are seeking a skilled, assertive Boutique Hotel Manager to join our team in George Town, Penang, full-time. In this critical role, you will lead the hotel's overall management and operations, ensuring every aspect runs smoothly. As the Hotel Manager, you will have a direct impact on guest satisfaction, staff performance, financial results, and our brand reputation. You will oversee all departments, drive operational excellence, and cultivate a dynamic workplace culture that attracts and retains top talent.

Key responsibilities

• Oversee all hotel operations, including front office, housekeeping, maintenance, and administrative functions
• Develop and implement strategies to maximize occupancy rates, revenue, and profitability
• Manage budget planning, financial forecasting, and cost control across all departments
• Recruit, train, supervise, and motivate hotel staff to achieve service excellence and operational efficiency
• Ensure compliance with all health, safety, and legal regulations, including guest safety and employee welfare standards
• Maintain the highest standards of guest service and satisfaction, addressing complaints and concerns promptly and professionally
• Monitor and maintain the physical condition of the property, coordinating maintenance and renovation projects as needed
• Develop and manage relationships with key suppliers, vendors, and partners to optimize service delivery and value
• Implement and maintain quality assurance standards consistent with brand guidelines and guest expectations
• Prepare and present regular reports on operational performance, financial metrics, and key performance indicators to senior management
• Lead marketing initiatives and promotional activities to enhance the hotel's visibility and competitiveness in the market
• Manage crisis situations and ensure business continuity during challenging circumstances

What we're looking for

• Minimum 5 years of progressive management experience in a hotel or similar hospitality environment
• Proven track record of successfully managing budget, revenue, and operational performance
• Strong leadership skills with the ability to motivate, develop, and manage diverse teams
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Comprehensive knowledge of hotel operations, including front office systems, housekeeping standards, food and beverage management, and maintenance requirements
• Sound understanding of financial management, including budgeting, forecasting, and profit maximisation strategies
• Strong problem-solving abilities and the capacity to make sound decisions under pressure
• Proficiency in hotel management software and computer systems
• Fluency in English and Malay; additional languages are advantageous
• Relevant hospitality management qualifications or certifications are preferred
• Knowledge of health, safety, and hygiene standards specific to the hospitality industry
• Demonstrated commitment to delivering exceptional customer service and maintaining high standards of professionalism