Senior Employee Services Specialist

Dyson Manufacturing Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

Dyson Manufacturing Sdn Bhd in Malaysia seeks a Senior HR Administrator to be the escalation point for complex employee queries and to lead improvements in service delivery. You will oversee end-to-end HR processes, ensure compliance with local labour laws, and collaborate with Payroll and HR partners on strategic initiatives.

With 3–4 years of experience, you will mentor Tier 1 Advisors, support monthly pre-payroll, and contribute to global HR Shared Services projects, delivering accurate,

Qualifications

• Solid understanding of local labour law.
• Fluent in spoken and written language relevant to the market.
• Extensive experience in Employee Administration and Global HR Shared Services (essential).
• Deep knowledge of country-specific labour law.
• Proven ability to coach, develop, and motivate team members (essential).
• Strong time management and delegation skills.
• Comfortable navigating ambiguity and change.
• Skilled in data analysis and reporting (desirable).
• Experience with Workday and case management systems (desirable).

Responsibilities

• Act as the escalation point for employee queries, ensuring resolution of complex issues.
• Oversee transactional activities across the employee lifecycle with a focus on accuracy and efficiency.
• Provide expert HR advice, ensuring alignment with local labour laws and company policies.
• Collaborate closely with Payroll, HR Business Partners, and other stakeholders.
• Lead communication efforts with a customer-centric approach.
• Identify and address trends or risks impacting service delivery.
• Support the upskilling and development of Tier 1 HR Service Desk Advisors.
• Lead or contribute to strategic projects and continuous improvement efforts.
• Perform monthly pre-payroll process and input validation.
• Document new processes and review existing documentation; request updates or creation of new templates.
• Drive resolution of non-standard cases and propose solutions.
• Undertake resolution of cases requiring short to long lead time; manage escalations; maintain high accuracy and perform checks.
• Propose solutions for process gaps; raise and own improvement ideas.
• Partner with People Function and other stakeholders to resolve complex cases and escalations.
• Support Team Lead in queue management and trend analysis.
• Participate in local and global projects; act as SME in projects related to Employee Administration.

Skills

Local labour law

Fluent in local language

Employee administration

Global HR Shared Services

Coaching and development

Time management

Ambiguity tolerance

Data analysis

Workday experience

Case management systems

Education

Bachelor’s degree in HR/Business

Job description

Dyson Manufacturing Sdn Bhd in Malaysia seeks a Senior HR Administrator to be the escalation point for complex employee queries and to lead improvements in service delivery. You will oversee end-to-end HR processes, ensure compliance with local labour laws, and collaborate with Payroll and HR partners on strategic initiatives.

With 3–4 years of experience, you will mentor Tier 1 Advisors, support monthly pre-payroll, and contribute to global HR Shared Services projects, delivering accurate,