Global Employee Services & Operations Leader

DHL; Petaling Jaya; On-site; Confidential; Full time

Benefits offered by this job

International environment

Virtual collaboration

Job summary

DHL Group in Petaling Jaya, Malaysia, seeks an experienced Manager of Employee Services & Operations for APAC. You will lead a 16–18 person team, drive service quality, and improve processes across HR administration, employee data and payroll.

This role emphasizes people leadership, stakeholder collaboration and continuous improvement in a global logistics setting. The position requires a Bachelor’s degree in HR, Business or related field, plus 3+ years leading operational teams in shared

Qualifications

• 3+ years of people leadership experience in shared services, HR Operations or similar
• Experience managing a sizeable team and driving service delivery with KPIs
• Exposure to HR processes, employee data, payroll and HR systems
• Strong stakeholder management and problem-solving abilities
• Experience with continuous improvement methods like Lean/Six Sigma is a plus

Responsibilities

• Lead and develop a team of 16–18 employees
• Set priorities and ensure delivery with quality
• Ensure accurate and secure handling of employee data
• Conduct audits to resolve discrepancies in records
• Maintain operational controls and address data/process issues
• Drive process simplification, standardization and improvements
• Support automation, workflows, RPA and digital transformation
• Collaborate with HR Technology/IT to improve systems and reporting
• Build relationships with HR, tech and business stakeholders
• Translate service needs into practical improvements and KPIs
• Use data and feedback to continuously improve employee experience

Skills

People leadership

KPIs & service delivery

HR operations

Stakeholder management

Process improvement

Education

Bachelor’s Degree in HR, Business or related field

Tools

HRIS (Oracle)

Job description

DHL Group in Petaling Jaya, Malaysia, seeks an experienced Manager of Employee Services & Operations for APAC. You will lead a 16–18 person team, drive service quality, and improve processes across HR administration, employee data and payroll.

This role emphasizes people leadership, stakeholder collaboration and continuous improvement in a global logistics setting. The position requires a Bachelor’s degree in HR, Business or related field, plus 3+ years leading operational teams in shared