Employee Services Senior Administrator

Dyson GmbH; Johor Bahru; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Dyson Inc. is seeking a Senior Administrator to act as the escalation point for complex employee queries and to lead initiatives across the HR Shared Services team in Malaysia.

You will oversee transactional activities across the employee lifecycle, provide expert HR guidance aligned with local labour laws, and collaborate with Payroll, HR Business Partners, and stakeholders to improve service delivery.

Qualifications

• Bachelor's degree in HR, Business, or related field.
• 3-4 years of relevant HR administration experience.

Responsibilities

• Act as escalation point for employee queries and complex issues.
• Oversee transactional activities across the employee lifecycle with focus on accuracy.
• Provide expert HR advice aligned with local labour laws and company policies.
• Collaborate with Payroll, HRBPs, and stakeholders.
• Lead communication efforts with a customer-centric approach.
• Identify trends or risks impacting service delivery.

Skills

Team leadership

People management

Stakeholder management

Data analysis

Communication

Education

Bachelor's degree in HR or related field

Tools

Workday

Case management systems

Job description

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better.We’regrowing fast and our ambition is huge – more categories, morelocationsand more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do.And across our support teams,we’reproud to be different. And importantly, we support change tomaintainour rapid growth

About the Role

The Senior Administrator serves as the escalation point for complex queries and leads initiatives to enhance service delivery. This role combines expert-level transactional management with team leadership and strategic input. Experience required: 3-4 years.

Key Responsibilities:

• Act as the escalation point for employee queries, ensuring resolution of complex issues.
• Oversee transactional activities across the employee lifecycle with a focus on accuracy and efficiency.
• Provide expert HR advice, ensuring alignment with local labour laws and company policies.
• Collaborate closely with Payroll, HR Business Partners, and other stakeholders.
• Lead communication efforts with a customer-centric approach.
• Identify and address trends or risks impacting service delivery.
• Support the upskilling and development of Tier 1 HR Service Desk Advisors.
• Lead or contribute to strategic projects and continuous improvement efforts.
• Perform monthly pre-payroll process and input validation.
• Document new processes and review existing documentation; request updates or creation of new templates.
• Drive resolution of non-standard cases and propose solutions.
• Undertake resolution of cases requiring short to long lead time; manage escalations; maintain high accuracy and perform checks.
• Propose solutions for process gaps; raise and own improvement ideas.
• Partner with People Function and other stakeholders to resolve complex cases and escalations.
• Support Team Lead in queue management and trend analysis.
• Participate in local and global projects; act as SME in projects related to Employee Administration.

Skills and Competencies:

• Solid understanding of local labour law.
• Fluent in spoken and written language relevant to the market.
• Extensive experience in Employee Administration and Global HR Shared Services (essential).
• Deep knowledge of country-specific labour law.
• Proven ability to coach, develop, and motivate team members (essential).
• Strong time management and delegation skills.
• Comfortable navigating ambiguity and change.
• Skilled in data analysis and reporting (desirable).
• Experience with Workday and case management systems (desirable).

About You

Qualifications and Experience:

• Minimum Bachelor's degree in HR, Business, Operations Management, or a related field.
• 3-4 years of relevant experience.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.