Senior E-Commerce Executive (Alcohol and Wine Industry)

Stream Empire Holdings; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Stream Empire Holdings Sdn Bhd in Kuala Lumpur is seeking a Senior E-Commerce Executive to manage product uploads, forecasting, and inventory while refreshing listings for seasonal market changes.

You will analyze sales data and customer behavior to improve conversion, collaborate with marketing on campaigns, and coordinate with design and merchandisers to optimize the online store experience and drive revenue.

Responsibilities

• Manage all aspects of product-related tasks within the online shop, including product uploading, order forecasting, and inventory management.
• Continuously update product listings to reflect seasonal and market changes, ensuring optimal user experience and online shopping environment
• Determine web portal content based on data analysis and trends to enhance user experience and drive engagement
• Drive revenue growth by optimizing store design and product display to maximize conversion rates and lead generation
• Plan and work closely with merchandiser team for pricing strategies, deals, and promotions on marketplace platforms to increase exposure and sales
• Collaborate with internal teams such as the design team to ensure online store graphic design meets the best practice standards
• Analyze sales data, product performance, and customer behavior to develop and implement effective strategies for increasing conversion rates, basket size, and customer retention
• Work closely with brand digital marketing to drive paid online acquisition and retargeting campaigns across various channels
• Collaborate with brand and marketing managers to develop yearly promotion plans and monthly campaigns
• Track and analyze weekly analytics and metrics to report on sales performance and identify areas for improvement
• Handle escalated customer inquiries and complaints efficiently and professionally
• Develop strategies to streamline the customer service process and improve response times
• Collaborate closely with retail store personnel to facilitate online customer purchases

Job description

Senior E-Commerce Executive (Alcohol and Wine Industry)

Manage all aspects of product-related tasks within the online shop, including product uploading, order forecasting, and inventory management

Continuously update product listings to reflect seasonal and market changes, ensuring optimal user experience and online shopping environment

Determine web portal content based on data analysis and trends to enhance user experience and drive engagement

Revenue Optimization Strategist

Drive revenue growth by optimizing store design and product display to maximize conversion rates and lead generation

Plan and work closely with merchandiser team for pricing strategies, deals, and promotions on marketplace platforms to increase exposure and sales Set and achieve annual online channel sales target

Collaborate with internal teams such as the design team to ensure online store graphic design meets the best practice standards

Marketing and Analytics Specialist

Analyze sales data, product performance, and customer behavior to develop and implement effective strategies for increasing conversion rates, basket size, and customer retention

Work closely with brand digital marketing to drive paid online acquisition and retargeting campaigns across various channels

Campaign Planner and Analyst

Collaborate with brand and marketing managers to develop yearly promotion plans and monthly campaigns

Track and analyze weekly analytics and metrics to report on sales performance and identify areas for improvement

Customer Support Management

Handle escalated customer inquiries and complaints efficiently and professionally

Develop strategies to streamline the customer service process and improve response times

Collaborate closely with retail store personnel to facilitate online customer purchases

Unlock job insights

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We are Asia’s leading retail and e-commerce network in activewear and lifestyle, powered by a team of over 300 talented individuals who work together to become Asia’s foremost active and lifestyle fashion trendsetter.

With more than 40 years of groundbreaking pursuits in the active and lifestyle industry, Stream Empire Holdings Sdn Bhd is a multinational corporation that continues to strive for excellence in expanding their retail business and commercial activities across the South East Asia region, cultivating their philosophy: “Teamwork is the key to success”

We are Asia’s leading retail and e-commerce network in activewear and lifestyle, powered by a team of over 300 talented individuals who work together to become Asia’s foremost active and lifestyle fashion trendsetter.

With more than 40 years of groundbreaking pursuits in the active and lifestyle industry, Stream Empire Holdings Sdn Bhd is a multinational corporation that continues to strive for excellence in expanding their retail business and commercial activities across the South East Asia region, cultivating their philosophy: “Teamwork is the key to success”

What can I earn as an eCommerce Executive