E-Commerce Executive

TOP CLICK SDN. BHD.; Subang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Top Click Sdn Bhd is seeking an E‑commerce Executive to manage end‑to‑end digital marketing efforts and client accounts across Shopee, Lazada, and TikTok Shop. You will analyze performance metrics, execute marketing strategies, and nurture client relationships to drive growth.

Requirements include a Diploma in relevant fields and familiarity with major e‑commerce platforms. English and Bahasa Malaysia proficiency is expected, with strong communication and analytical skills to derive actionable

Qualifications

• Requires at least a Diploma in Business Studies/ Management/ Marketing/ E‑Commerce/ Mass Communication or equivalent.
• Experience in the E‑Commerce industry is advantageous.
• Proficiency in English and Bahasa Malaysia.
• Familiarity with Shopee, Lazada, and TikTok Shop platforms and their seller/advertising tools.
• Strong analytical and problem‑solving skills with data interpretation ability.
• Good organization, deadline management and responsive to client needs.

Responsibilities

• Plan, implement, and optimize digital marketing campaigns across e‑commerce marketplaces and online channels.
• Analyze campaign and sales performance using metrics like ROI, CTR, and conversions; provide data‑driven recommendations.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Develop and execute promotional strategies, including campaign planning, pricing, and bundles.
• Oversee setup, optimization, and day‑to‑day management of client accounts across marketplaces and social media.
• Collect client data for in‑depth analysis to identify trends and optimization opportunities for product and store presentation.
• Conduct regular meetings and provide timely updates to clients on account sales performance and potential improvements.
• Address client complaints with care and identify optimal solutions to ensure customer satisfaction.
• Develop and maintain relationships with clients to foster positive experiences and repeat business.
• Coordinate with internal teams to ensure smooth end‑to‑end e‑commerce operations.

Skills

Analytical thinking

Client relations

Communication skills

Market analysis

Education

Diploma in Business Studies/ Management/ Marketing/ E-Commerce/ Mass Communication

Tools

Shopee

Lazada

TikTok Shop

Ads Manager

Job description

The E-commerce Executive is responsible for managing end-to-end digital marketing initiatives and client accounts across various e-commerce platforms. This role involves analyzing performance metrics, executing marketing strategies, and maintaining strong client relationships to ensure sustained business growth and operational excellence.

Job Responsibilities

Plan, implement, and optimize digital marketing campaigns across e-commerce marketplaces and online channels.

Analyze campaign and sales performance using relevant metrics (e.g., ROI, CTR, conversion rates) and provide data-driven recommendations.

Perform market research and competitor analysis to identify trends and opportunities.

Develop and execute promotional strategies, including campaign planning, pricing, and bundles.

Oversee the setup, optimization, and day-to-day management of client accounts across marketplaces and social media to ensure smooth operations and optimal account performance.

Collect client data and metrics for in-depth analysis, identifying trends, opportunities, and areas for enhancement to ensure optimization of product and store presentation.

Conduct regular meeting and provide timely updates to clients on their account sales performance, offering valuable insights for potential changes and improvements.

Ensure client satisfaction by addressing complaints with care and identifying optimal solutions to resolve customer concerns.

Develop and maintain relationships with clients to maintain a positive customer experience and repeat business.

Coordinate with internal teams to ensure smooth end-to-end e-commerce operations.

Job Requirements

Candidate must possess at least a Diploma in Business Studies/ Management/ Marketing/ E-Commerce/ Mass Communication, or equivalent.

Experience in E-Commerce industry will be an added advantage.

Required Language(s): English and Bahasa Malaysia.

Basic understanding of major e-commerce marketplaces (Shopee, Lazada, and TikTok Shop) and Malaysia’s digital consumer and online shopping landscape.

Basic understanding of using marketplace tools and features, including Shopee and Lazada seller/advertising platforms, TikTok Shop tools, ads managers, and platform analytics.

Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights

Demonstrates a high level of responsibility and organization, with the ability to prioritize tasks, manage deadlines, and consistently achieve results.

Proficiency in Microsoft Office applications.

Excellent communication, presentation, and stakeholder management skills.

Top Click Sdn Bhd is a Leading E-Commerce Solutions Provider in Southeast Asia. We established our company in 2018 to provide total e-commerce outsourcing services to diverse industries.

With over 500 Managed Services Clients and 3,500 Digitalized SMEs to manage including Tribit, Bear, and Deka, we have no shortage of experience. Here at TopClick, we are looking for partners, not clients. Thus, we are as invested in YOUR growth as you are.

Top Click Sdn Bhd is a Leading E-Commerce Solutions Provider in Southeast Asia. We established our company in 2018 to provide total e-commerce outsourcing services to diverse industries.

With over 500 Managed Services Clients and 3,500 Digitalized SMEs to manage including Tribit, Bear, and Deka, we have no shortage of experience. Here at TopClick, we are looking for partners, not clients. Thus, we are as invested in YOUR growth as you are.

What can I earn as an eCommerce Executive