Senior Tech Support Engineer — Mentor, Resolve Complex Tech

Voidsolutions; Kuala Lumpur; On-site; MYR 29,134 - 41,620; Full time

Benefits offered by this job

Health insurance

Training and development programs

Performance-based incentives

Job summary

Voidsolutions is seeking a Senior Tech Support Engineer in Kuala Lumpur, Malaysia to provide advanced technical support. The successful candidate will resolve complex issues, mentor junior staff, and enhance customer satisfaction. A bachelor's degree in Computer Science is required, along with 5-7 years of relevant experience and strong troubleshooting skills. The role offers competitive salary and benefits, including career growth opportunities and health insurance.

Qualifications

• 5-7 years of experience in technical support or similar role.
• Proficiency in relevant technologies, software, and tools.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide expert-level support to customers, resolving complex technical issues.
• Utilize various diagnostic tools and techniques to identify the root cause of issues.
• Mentor junior support engineers and contribute to the development of support processes.

Skills

Troubleshooting and problem-solving skills

Excellent communication skills

Customer service orientation

Experience with ticketing systems

Education

Bachelor’s degree in Computer Science or related field

Tools

CompTIA A+

Microsoft Certified Systems Engineer

Job description

Voidsolutions is seeking a Senior Tech Support Engineer in Kuala Lumpur, Malaysia to provide advanced technical support. The successful candidate will resolve complex issues, mentor junior staff, and enhance customer satisfaction. A bachelor's degree in Computer Science is required, along with 5-7 years of relevant experience and strong troubleshooting skills. The role offers competitive salary and benefits, including career growth opportunities and health insurance.